Outbound Systems Architect

AirOps•San Francisco, CA

29d•$165,000 - $207,000

About The Position

AirOps is seeking an engine builder to own, optimize, and scale its high-volume outbound infrastructure. This role involves managing the technical plumbing and deliverability systems that power over 500,000 monthly emails across numerous client accounts, ensuring consistent performance. The position sits at the intersection of outbound strategy, email infrastructure, deliverability, campaign performance, AI, experimentation, customer strategy, and product development. The goal over the next 6-12 months is to transition the custom-built outbound stack into an automated engine.

Requirements

Managed complex, multi-account cold email environments at scale (100K+ emails/month), ideally within a fast-paced agency or high-growth managed service environment.
Proven experience working with modern data enrichment, programmatic personalization workflows, and bulk lead verification pipelines.
A systems-thinking approach to outbound, viewing it as a deterministic machine with inputs, deliverability variables, data pipelines, and outputs.
Comfortable operating outbound infrastructure within strict enterprise brand guidelines, ensuring proper domain security, data handling, access controls, and auditable campaign workflows.
Deep understanding of the technical mechanics of inbox provisioning, domain rotation, deliverability maintenance, and contact discovery.
Metrics-driven and autonomous, capable of catching deliverability drops or underperforming campaigns proactively.
Preference for backend systems development and building scalable engines.

Nice To Haves

Prior experience managing high-volume publisher outreach, link acquisition, digital PR, or affiliate partner recruitment.
Experience identifying and prioritizing high-value publishers based on relevance, authority, citation potential, audience fit, and likelihood of placement.
Familiarity with AEO, LLM visibility, digital authority, and how third-party mentions and citations shape brand discovery in AI-generated answers.
Ability to translate operational pain points into clear product requirements and work effectively with product and engineering teams.

Responsibilities

Own system-wide outbound performance and output guarantees across all active clients by continuously tracking email volume, reply rates, bounce rates, domain health, deliverability, and downstream goals.
Build proactive diagnostics to fix deliverability drops before they impact customer results.
Design, maintain, and scale the custom backend domain, inbox, and sending architecture for over 500,000 monthly emails, ensuring peak deliverability and preparing for 3x account growth.
Build a systematic testing engine across subject lines, messaging variations, targeting, and sending schedules to maximize positive reply rates.
Own and continuously refine prompt systems and LLM workflows for generating high-converting outbound copy and personalization at scale.
Serve as the internal technical expert on cold email systems, bridging campaign operations and product development.
Define cross-portfolio benchmarks and performance standards to enable internal account managers to frame results and strategy for clients.
Codify outbound best practices into internal playbooks to ensure consistent execution and high-quality campaign delivery across every account.