Outbound Support Specialist I

CareMore Health • Cerritos, CA

3d • $22 - $32

About The Position

The Outbound Support Specialist I handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight. This job manages a broader range of outbound contacts with increasing independence, handles moderately complex situations, and supports team consistency through knowledge sharing.

Requirements

• High school diploma or equivalent required.
• 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.
• Ability to navigate multiple systems simultaneously and follow scripted protocols.
• Reliability and attention to detail in a high-volume, metric-driven environment.

Responsibilities

• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.
• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.
• Document all outbound activity accurately and completely in the designated tracking system.
• Share knowledge of effective outreach techniques and procedures with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED