Outbound Shipping Lead

True Brands•Greenfield, IN

1d•$41,600 - $48,000•Onsite

About The Position

Join the True Brands Team as Outbound Same-Day Shipping Lead! Are you a hands-on fulfillment leader who thrives in a fast-paced environment and knows how to keep order queues moving? True Brands is seeking an Outbound Same-Day Shipping Lead to drive 1st-shift fulfillment operations and ensure we hit our same-day shipping promise to our customers. As our Outbound Same-Day Shipping Lead, you will direct daily fulfillment operations to ensure at least 98% of orders released prior to cutoff ship out same-day. You will lead and support warehouse associates across both Business-to-Business (B2B) wholesale orders and Direct-to-Consumer (D2C) small parcel orders. We are looking for a proactive problem solver skilled in real-time workflow balancing, WMS systems, cross-departmental communication, and continuous improvement.

Requirements

2–3 years in warehouse fulfillment operations, with at least 1 year in a lead, supervisory, or line coordinator role overseeing picking and packing.
Strong working knowledge of high-volume D2C parcel fulfillment along with B2B routing, retail compliance, and LTL/palletized freight procedures.
Proficiency with Warehouse Management Systems (e.g., Deposco, Manhattan, HighJump), handheld RF scanners, and shipping software.
High school diploma or GED equivalent.
Ability to stand, walk, bend, and lift up to 50 lbs repeatedly throughout an 8- to 10-hour shift.

Nice To Haves

Prior experience with Deposco WMS software.
Experience handling fragile lifestyle products, glassware, or multi-SKU retail consumer goods.
Familiarity with Lean Manufacturing, 5S principles, or process optimization methodologies.

Responsibilities

Oversee daily staff executing cart picking and order packing for B2B and D2C channels.
Address order issues, rollbacks, and sales requests promptly.
Monitor active order queues and dynamically reallocate team members between picking and packing stations to prevent bottlenecks and hit same-day cutoffs.
Ensure strict compliance with packing guidelines, B2B compliance labeling, pallet routing, and D2C shipment specifications.
Coordinate staging, loading, and handoffs for parcel carriers (UPS, FedEx, USPS) and LTL/TL freight drivers.
Communicate directly with carriers for pickups and trailer scheduling.
Partner cross-functionally with corporate Supply Chain, Inventory Control, and Customer Service teams to immediately resolve stock-outs, order holds, or inventory allocation issues.
Identify workflow bottlenecks, reduce picking travel times, minimize dimensional weight costs, and drive continuous improvement strategies to lower cost-per-order.
Maintain a clean, organized staging area adhering to 5S lean principles and OSHA regulations.
Ensure proper care and utilization of picking carts, pack terminals, scales, and dunnage dispensers.