Outbound Service Plan Sales - Contact Center
About The Position
At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs. This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential. If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.
Requirements
- A results-driven mindset with motivation to achieve and exceed goals
- Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
- Strong communication and active listening skills
- Positive attitude with a team-oriented approach
- Coachable and open to continuous feedback and development
- Resilient and able to navigate rejection with professionalism
- Comfortable multitasking across multiple systems
- Ability to adapt in a fast-paced, high-energy environment
- Passion for delivering exceptional customer experiences with energy and excellence
Nice To Haves
- Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans
Responsibilities
- Conduct outbound calls using a provided lead list to engage current customers
- Identify coverage gaps and present additional products through cross-selling and upselling strategies
- Clearly communicate product details, including terms and conditions, to ensure customer understanding
- Execute call strategies with a focus on active listening and customer-centric selling
- Maximize conversion opportunities by aligning solutions with customer needs
- Maintain professionalism through strong communication and clear enunciation
- Embrace coaching and feedback to continuously improve performance
- Consistently meet and exceed program KPIs and performance expectations
- Demonstrate reliability through strong attendance and accountability
- Support additional tasks and initiatives as needed
Benefits
- Competitive base pay + uncapped monthly commission
- Early pay checks as needed with Pay Active
- Medical, dental, vision, and more for full-time employees
- Paid training, ongoing coaching, and continuous development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
