Outbound Sales Representative, Contact Center

Onward Climate • Portland, OR

16h • $23 - $24 • Remote

About The Position

Every day, we connect people with clean energy programs that matter-voluntary utility offerings that support renewable energy, reduce carbon emissions, ensure a more sustainable grid, and give customers a direct way to act on their values. We bring genuine enthusiasm and professional discipline to every call, and we hold ourselves to high standards of quality and compliance. Great sales representatives here don't just hit a number - they move the energy transition forward, one conversation at a time. This is a high-performance, high-impact role with a real earnings upside. Our top reps earn $80k+. It's also a role with a defined arc: most sales representatives build a strong 12–24 month run here, hone elite outbound sales skills, and move on with a verifiable performance record and a resume that opens doors. We're honest about that because we think you deserve to know what you're signing up for - and because the candidates who thrive here tend to find that framing motivating, not off-putting.

Requirements

• Professional US-based home office with high-speed internet, smart phone, and pre-existing right-to-work status required.
• 1+ years in a quota-driven, persuasion-based role - sales, fundraising, canvassing, or similar.
• Know your numbers and aren't shy about sharing them.
• Outbound B2C phone sales or fundraising experience strongly preferred.
• Natural phone presence.
• Proactively handle objections competently and confidently.
• Sustain energy, empathy, and call quality from the first call through call attempt #80 and beyond.
• Implement feedback between sessions.
• Protect your calling hours, track your own performance, and show up ready to improve.
• Maintain accurate documentation.
• Easily navigate multiple screens and apps.
• Comfortable with Google applications, softphone dialers, and team communication platforms (Slack).
• Genuinely motivated by environmental impact and can connect program benefits to what customers actually care about.

Nice To Haves

• Outbound B2C phone sales or fundraising experience strongly preferred.

Responsibilities

• Enroll utility customers through high-volume outbound calls.
• Hear "no" frequently and use it as fuel to find the "yes."
• Meet or exceed sales performance KPIs with a consistent average of 55+ dials per hour and steady growth in sales conversion rates.
• Meet or exceed specified outreach hours, call quality (sales call compliance reviews ≥ 99%), and professionalism performance measures.
• Confidently address customer concerns and overcome objections by using our sales response framework–connecting program benefits to customer needs to drive enrollments.
• Maintain a positive, compliant, professional presence throughout every interaction - including challenging calls.
• Engage fully in paid training, coaching, and quality reviews.
• Be ready to discuss your own metrics at every 1:1.

Benefits

• Competitive Pay: On target earnings of $68-$70k annually earned through $23-$24/hr starting base pay (DOE/Location) plus a monthly bonus structure with high earning potential (top Sales Representatives earn over $80k)
• Profit Sharing: We believe in collective success and share profits with employees.
• Work/Life Balance & Earned Flexibility: Fully remote. Fixed schedule during onboarding; opportunity to negotiate adjusted hours is earned through consistent performance and reliable communication.
• Comprehensive Benefits: Excellent medical, dental, and vision coverage with most premiums covered by Onward Climate, annual HSA contributions ($1,000 for individuals / $4,000 for families), up to a 4% 401(k) match, and a monthly internet stipend.
• Paid Time Off: Up to 4 weeks paid vacation annually plus up to 10 days accrued sick time per year, 11 paid holidays, 2 wellness days, and 8 hours of paid volunteer time.
• Bonus vacation days available for hitting sales targets.
• Opportunity to earn bonus paid vacation days by reaching sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed