Contact Center Sales Representative

The Sydney Call Centre • Sydney, NS

17h • Onsite

About The Position

MCI is seeking a goal-oriented Contact Center Sales Representative to join their fast-paced BPO contact center. In this role, you will connect with prospective and existing customers, promote tailored solutions, and close sales while delivering outstanding customer experiences. To be considered, a full application on the company careers page, including screening questions and a pre-employment test, is required.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• 1–2 years of sales experience in a contact center or telesales environment
• Fluent in English and Spanish (spoken and written)
• Excellent communication, persuasion, and negotiation skills
• Ability to work under pressure and consistently meet targets
• Familiarity with CRM platforms and sales tools

Responsibilities

• Make outbound calls to prospective and existing customers
• Present and promote products or services aligned with customer needs
• Handle objections confidently and close sales effectively
• Maintain accurate records of calls, leads, and sales in the CRM system
• Meet or exceed daily, weekly, and monthly sales targets
• Follow scripts and compliance guidelines to ensure quality and consistency
• Collaborate with team members to share insights and improve strategies

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross
• Life insurance options
• Accident and critical illness insurance
• Advancement opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED