Outbound Sales Rep NHLW

United Site Services•Meridian, ID

1d•Onsite

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Requirements

Ability to work effectively in a high-volume automated outbound dialer environment and consistently meet established call-volume and productivity expectations.
Ability to maintain consistent productivity, professionalism, attention to detail, and call quality in a high-volume outbound sales environment.
Ability to respond professionally and effectively to frequent rejection, short conversations, gatekeepers, objections, and challenging customer interactions.
Ability to engage quickly, use a concise opening, establish relevance, control the call respectfully, and transition into focused discovery.
Strong active listening and questioning skills; ability to recognize buying signals and adapt the conversation without losing call efficiency.
Coachability and willingness to use approved scripts, talk tracks, call recordings, feedback, and performance data to improve results.
Ability to move rapidly between calls while entering accurate notes, dispositions, follow-up tasks, and opportunity data within limited wrap time.
Dependable attendance, schedule adherence, time management, and personal accountability in a metric-driven sales environment.
Proven prospecting, cold-calling, lead-generation, objection-handling, closing, and referral-generation skills.
Demonstrated ability to build business and work toward activity, pipeline, revenue, and sales targets.
Strong PC proficiency, including phone and dialer tools, email, Microsoft Office, and CRM applications; Salesforce experience is a plus.
Customer care and sales experience, including customer relationship development and light account nurturing.
Strong written and verbal communication, sound judgment, problem-solving, organization, and follow-up skills.
Ability to learn grease-trap service fundamentals, USS offerings, pricing parameters, and operating requirements.
Teamwork with sales channels, operations, customer care, and marketing.

Nice To Haves

Salesforce experience is a plus.

Responsibilities

Use an automated outbound dialer to meet established outbound call volume and productivity expectations, which may include 150 or more calls per day, and work assigned prospect lists, campaigns, and lead queues efficiently.
Prospect restaurants, restaurant groups, commercial kitchens, and other qualified food-service businesses for grease-trap pumping, disposal, and recurring annual-service opportunities.
Reach owners, general managers, facilities leaders, and other decision-makers; navigate gatekeepers and quickly establish the purpose and value of the call.
Conduct concise discovery to confirm trap size, service frequency, current provider, service issues, compliance concerns, number of locations, and buying timing.
Explain USS non-hazardous liquid waste services, recommend an appropriate service schedule, handle common objections, and ask for the business.
Prepare accurate quotes and service proposals in accordance with established pricing, discount, contracting, credit, and approval guidelines; complete required customer and site information; and close transactional business efficiently.
Sell recurring annual-service programs and identify multi-location, referral, renewal, and related liquid-waste opportunities.
Maintain disciplined follow-up with open opportunities and selected new accounts to support activation, satisfaction, retention, and expansion.
Coordinate with operations, customer care, marketing, and other sales channels to confirm serviceability, schedule expectations, pricing inputs, required customer and site information, and an accurate handoff for service activation.
Accurately disposition every call and record contacts, opportunities, quotes, next steps, and outcomes in Salesforce or the designated CRM within established wrap-time expectations.
Meet or exceed established activity, productivity, quality, pipeline, conversion, customer acquisition, and revenue performance expectations.
Use approved scripts, call results, conversion data, market feedback, call coaching, and quality monitoring to improve performance while following company policies and applicable calling requirements governing outbound sales communication and customer contact.
Maintain working knowledge of USS services, assigned markets, service capabilities, pricing parameters, competitive conditions, and applicable operating requirements necessary to effectively sell and support customer accounts.
Perform other duties as required.