Outbound Sales Guide - External EG

GoDaddy

5h•Hybrid

About The Position

As an Outbound Sales Guide, you will proactively reach out to existing and potential customers, offering customized solutions to help grow their business. You will engage with a wide range of businesses - from startups and sole proprietors to established companies - conducting discovery conversations to identify their needs. This role is ideal for motivated sales professionals driven to exceed targets and earn substantial commissions.

Requirements

A high school diploma, GED, or equivalent work experience.
2+ years’ sales experience with a track record of exceeding targets.
2+ years’ experience in a commission, bonus, and/or metrics-driven environment.

Nice To Haves

Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous.
Experience owning and/or operating a small and/or midsize business (SMB).

Responsibilities

Contact existing customers by phone, actively listening to their needs, identifying opportunities for new products or services, and recommending tailored solutions.
Provide feedback and share ideas for outbound campaigns, leveraging direct customer interactions to inform campaign strategy and improvement. Serve as the first point of contact for customer feedback related to their needs and preferences.
Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product.
Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales.
Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs.
Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential.
Respond to technical inquiries from customers through various channels (phone, email, chat), leveraging available internal tools, and escalating as needed.
Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
Flex with customer demand, by seamlessly pivoting to support inbound sales efforts when needed.