Outbound Sales & Follow-Up Representative (HVAC, Plumbing, Electrical)

Michael & Son Services•Richmond, VA

About The Position

Michael & Son Services is seeking an Outbound Sales & Follow-Up Representative with strong phone sales experience and a passion for customer service. This role involves making outbound calls to existing customers to follow up on estimates previously provided by field technicians (HVAC, Plumbing, Electrical). The representative will consult with homeowners, review open quotes, answer questions, address hesitations, and close sales to schedule services. The company values its employees and offers a supportive team environment, growth opportunities, and training.

Requirements

Proven track record in phone-based sales, telesales, outbound account management, or inside sales.
High emotional intelligence, active listening skills, and a genuine desire to help people.
Ability to think on your feet, overcome objections, and guide a customer to a confident decision.
Comfortable in a target-driven environment with performance bonuses.
Strong computer navigation skills.
Ability to work a flexible full-time schedule, including weekends as needed.
High School Diploma or GED required.
Must be able to pass a background check.
Solution & Consultative Phone Sales skills.
High-Energy & Positive Attitude.
Goal-Oriented & Problem Solver.
Compassionate & Strong Active Listener.
Excellent Verbal Communication & Negotiation Skills.

Nice To Haves

Experience with ServiceTitan software is a major plus.

Responsibilities

Proactively contact existing clients to follow up on open estimates provided by HVAC, Plumbing, and Electrical technicians.
Ask insightful, qualifying questions to uncover underlying customer needs, overcome objections, and present the value of completing recommended repairs or upgrades.
Build rapport, listen actively, and act as a trusted advisor to solve homeowner problems.
Identify additional service needs and educate customers on relevant Michael & Son solutions.
Secure customer commitments and coordinate scheduling with the dispatch team.
Track customer interactions, update account details, and manage pipeline follow-ups within the system.