Outbound Sales Call Center Rep

CVS Health • Work At Home-Oklahoma, NV

3d • $15 - $30 • Remote

About The Position

At Signify Health, a CVS Health company, the Member Engagement Coordinator contacts members of Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. The role works toward department productivity, quality, and customer service goals and reports to a Member Engagement Manager.

This is a remote, full-time position for candidates located in the Continental United States. The position pays $15.00–$29.62 per hour, with unlimited bi-weekly commission potential. It includes 10 days of paid training, Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. Call center operating hours are Monday through Sunday, 7:00 a.m. to 7:00 p.m. CST; the actual shift is determined during training. The anticipated schedule is 40 hours per week.

The company provides work equipment, including a keyboard, monitor, computer, and headset. Employees must provide their own workspace furniture and maintain a quiet workspace. Recommended home internet minimums are 100 Mbps download, 10 Mbps upload, and latency/ping under 60 ms. Successful completion of a background check is required.

Requirements

• At least 1 year of call center experience or at least 2 years of general work experience.
• Ability and desire to work in an efficient, results-oriented outbound call center environment.
• Ability to persuade and respond to rebuttals while treating health plan members with professional courtesy.
• Good communication skills and a friendly, conversational manner.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and ability to use multiple systems simultaneously while making calls.
• Must be located within the Continental United States for this remote role.
• Successful completion of a background check.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous outbound call center or high-volume experience in a metrics-driven environment, using an auto dialer and/or scripts.

Responsibilities

• Make an average of 50 outbound calls per hour using an automatic dialer to offer, explain, and schedule free in-home or virtual health evaluations with a provider.
• Follow more than 20 approved scripts, ensure members understand and are comfortable with the terms, and respond persuasively to rebuttals with professional courtesy.
• Maintain a positive, professional, and high-energy approach with clients, health plan members, and team members.
• Meet daily department goals, including 300–400 outbound dials, 25 appointments set, schedule and attendance adherence, and quality targets.
• Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
• Monitor appointments, calls, handle time, and productivity using designated reporting systems.
• Immediately report member complaints and escalations to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information.

Benefits

• Medical, dental, and vision coverage; insurance starts on the first of the month after the start date.
• Paid time off.
• 401(k) and retirement savings options.
• Employee stock purchase program.
• Tuition reimbursement.
• Employee discount programs.
• Wellness programs.
• Bi-weekly pay and monthly commission bonus potential.
• 10 days of paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED