Outbound Resolution Clerk

Kärcher • Fayetteville, NC

4d • Onsite

About The Position

This role is responsible for addressing potential delivery problems, providing updates, and gathering information related to outgoing shipments. The clerk will collaborate with internal departments to resolve order/delivery issues, monitor daily metrics and KPIs, and support shipping processes. Additionally, the role involves managing international shipments, supporting continuous improvement, and acting as a subject matter expert for systems like WMS and SAP.

Requirements

• High Level of Knowledge with SAP, Korber, UPS Worldship and Logistics Plus
• Ability to learn new things quickly with WMS, and SAP and other software as implemented.
• Ability to adapt and thrive in a fast pace, ever changing environment.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• At least ( 2-3 ) year(s) of related experience is required.

Responsibilities

• Initiating calls or emails to the customer care team to address potential delivery problems, provide updates, or gather necessary information related to outgoing shipments.
• Collaborating with internal departments like Receiving, Shipping, Inventory, to resolve order/delivery issues.
• Continuously monitor daily metrics, KPIs, and Open delivery reports for assigned areas to identify deviations and initiate problem-solving efforts.
• Provide support for UPS and LTL manifesting, which involves packing slips and LogisticsPlus communication.
• Managing international shipments, including handling routing, shipper's letters of instruction (SLI), and invoices.
• Support continuous improvement initiatives by training and creating required documentation.
• Be the subject matter expert in the area of responsibility, including but not limited to the WMS system and SAP, finding resolutions to systematic issues.
• Monitor BD87 daily in SAP for failed idocs and find the resolution to clear.
• Point of contact for freight carriers for any problem resolution.

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed