Outbound Product Management, Director - Telecom

ServiceNow•Santa Clara, CA

About The Position

The Telecom and Media Outbound Product Management team is responsible for all outbound Go-To-Market (GTM) and commercial aspects of the ServiceNow Telecom and Media portfolio. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the organization. You’ll have the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be a leader in AI-powered workflow transformation.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
12+ years of total experience in the telecommunication industry, including 5+ years in customer-facing roles (e.g., product management, technical consulting, pre-sales, or business development).
Willingness to become an expert in our products including hands-on demonstrations and configuration
Experience launching and scaling adoption of emerging technologies in enterprise environments.
Strong sense of accountability, with the ability to influence, lead, and execute effectively.
Action-oriented mindset and motivation to deliver impactful outcomes.
Proven ability to collaborate across diverse, cross-functional teams.
Customer-centric approach with strong problem-solving skills.
Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.

Responsibilities

Develop a deep understanding of our Telecom and Media customers, their use cases, challenges, and goals.
Guide and support the adoption of our Telecom and Media products across high-impact accounts.
Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
Lead early access programs to gather feedback and validate new product capabilities.
Create technical enablement and adoption content that highlights product value.
Conduct onboarding and enablement sessions to scale adoption across customers and partners.
Manage community engagement and create content that drives interest and success.
Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision.