Outbound Operations Manager

eBay•Louisville, KY

2d•$100,000 - $110,000•Onsite

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, jewelry and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of unique and diverse teammates who, together, make a complete business unit and are seeking an Outbound Leader, to drive success in our new Louisville, Kentucky facility. As part of the Global Facility Operations team, your role includes reporting to the Site Leader of our Louisville, KY facility. You will be primarily responsible for advising all shipping, receiving and storage operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and directing a team of hourly employees and their front-line managers, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

Requirements

7+ years of experience leading teams in high-volume operations, fulfillment, distribution, logistics, manufacturing, or a similar environment, including 3+ years leading people managers
Bachelor's degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
Sustained track record of leading operational improvements
Advocate for, and builder of, robust safety, quality and employee engagement culture.
Champion for diversity, equity and inclusion.
Strong analytical skills and a proven ability to work independently and influence others

Nice To Haves

MBA or equivalent experience preferred.

Responsibilities

Lead a team of up to 100 hourly associates and their front-line leaders to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.
Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.
Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.
Leverage your team by sourcing and nurturing ideas and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.
Take proactive steps to ensure that procedures are followed and champion eBay DNA principles.
Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.
Reacts and responds professionally to all inquiries both internal and external to the building.
Supports employee's ability to bring up concerns without retaliation or retribution.
Communicates professionally with employees, leadership and business partners regardless of circumstances.