Outbound Operations Manager

Thrive Market•Reno, NV

10d•Onsite

About The Position

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

Requirements

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
High School diploma or equivalent
Excellent written and verbal communication that is clear, concise, and polished
Highest levels of integrity and ethics
Dedicated to quality and high standards; Supportive of values
Must be proficient in using G-Suite applications
Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
Proven ability to quickly adapt and drive the right results using data

Responsibilities

Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Provide coaching and development opportunities to supervisors and employees to enhance performance
Oversee productivity hours and manage payroll functions to ensure efficient operations
Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
Analyze performance reports to identify areas for improvement and provide coaching to supervisors
Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
Drives the development of supervisors and Thrivers
Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

Benefits

Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
401k match
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with
Flexible PTO
Relocation Assistance