Operations Support

A.P. Moller - Maersk•Hayward, CA

10d•$25 - $27

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Requirements

Must be eligible to obtain a TSA Security Threat Assessment (STA) number.
Must successfully pass a criminal background check and any other required pre-employment screenings.
Must be authorized to work in the United States.
Ability to work flexible schedules, including overtime when necessary.
Previous experience in logistics, transportation, freight forwarding, or air cargo operations preferred.
Familiarity with airline routing, scheduling, and air freight processes.
Strong verbal and written communication skills.
Ability to type a minimum of 40 words per minute (WPM).
Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
Excellent organizational skills with strong attention to detail.
Ability to multitask and prioritize workloads in a fast-paced environment.
Must be dependable, professional, and customer service oriented.

Nice To Haves

Experience working with air freight, freight forwarding, or airline cargo operations.
Knowledge of TSA regulations and cargo security requirements.
Experience using transportation management or warehouse management systems.

Responsibilities

Coordinate and schedule outbound shipments through commercial and cargo airlines.
Route freight efficiently while ensuring compliance with airline and customer requirements.
Track shipments and provide status updates to customers and internal teams.
Answer incoming phone calls professionally and respond promptly to emails regarding shipment inquiries, scheduling, and service issues.
Prepare and review shipping documents, air waybills, and other logistics-related paperwork.
Communicate with airlines, customers, drivers, warehouses, and other logistics partners to ensure smooth operations.
Resolve shipment delays, routing issues, and customer concerns in a timely manner.
Maintain accurate shipment records and update transportation management systems.