Outbound Customer Care Representative Onsite

SynergenX Health Holdings LLC • Houston, TX

1d • Onsite

About The Position

SynergenX Health is seeking Full-Time Outbound Customer Care Representatives to join their team. This role focuses on weight loss and clinical care, providing meaningful work in a supportive and dynamic environment. The company offers paid training and the opportunity to grow within a company that values both its employees and patients. The position involves helping patients on their weight loss journey, offering competitive pay and benefits, and opportunities for career growth within a collaborative team.

Requirements

• High school diploma or equivalent required.
• Previous call center, customer service, sales, appointment-setting, or healthcare experience preferred.
• Comfortable making a high volume of outbound calls throughout the workday.
• Strong verbal communication and interpersonal skills.
• Ability to quickly build rapport and establish trust over the phone.
• Ability to confidently ask for appointments and overcome common objections.
• Strong organizational, time-management, and follow-up skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to accurately document patient interactions.
• Comfortable working in a fast-paced, metric-driven environment.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming calls and messages promptly and professionally.
• Schedule patient appointments in the EHR system.
• Handle inquiries, complaints, and routing with accuracy and care.
• Document all communications in the CRM platform.
• Provide excellent customer service and support administrative tasks as needed.

Benefits

• Health, dental & vision insurance
• 401K with match
• Paid time off
• Tuition reimbursement
• Employee discounts
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & $50K Life Insurance Policy
• 401K with up to 5% match
• Paid Time Off with annual increases
• 6 paid holidays off
• Tuition reimbursement (after 6 months FT)
• Employee service discounts (for you + one)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED