Outbound CSR - Call Center

Northwest Staffing Resources•Phoenix, AZ

1d•Onsite

About The Position

Our client is seeking a Customer Service Representative to join their Outbound Call Center team. This is a long-term, stable opportunity with a growing company in the technology and automotive services industry. The role focuses on proactive customer communication, contacting clients by phone and email to provide timely updates regarding the status of their orders. Team members will work from a prioritized queue, review order information, communicate progress updates, address customer inquiries, and ensure clients remain informed. Accurate documentation of all customer interactions is crucial, utilizing internal systems to track outreach efforts, maintain detailed records, and update order statuses. The position offers a consistent weekday schedule with no weekends required and a collaborative team environment.

Requirements

Previous customer service experience required
Strong verbal and written communication skills
Ability to multitask, prioritize workload, and problem-solve effectively
Comfortable making a high volume of outbound calls
Detail-oriented with strong organizational skills
Ability to navigate multiple computer systems while speaking with customers

Nice To Haves

Call center experience preferred
Experience using Microsoft Outlook and Excel preferred

Responsibilities

Make outbound calls to customers regarding order status updates and timelines.
Send follow-up emails and maintain ongoing communication with customers as needed.
Review and manage a prioritized list of customer orders.
Accurately document all customer interactions within internal systems.
Research order status and provide clear, professional updates.
Resolve customer inquiries or escalate concerns appropriately.
Maintain productivity and quality standards in a fast-paced call center environment.
Collaborate with internal departments to gather information and support customer needs.