Outbound Cruise Concierge

MSC Cruises•Fort Lauderdale, FL

5d•$80,000 - $85,000•Onsite

About The Position

MSC Cruises is seeking enthusiastic MSC Cruise Concierges for an outbound telephone sales role. Concierges receive high-quality leads, build relationships with guests, and sell cruise vacation packages in a fast-paced, high-volume environment where meeting key performance indicators is essential. The company describes the workplace as dynamic and supportive and offers a performance-based hybrid schedule, although the listed work location is onsite in Fort Lauderdale, Florida. Compensation is a base salary of $10 per hour plus commission, with average earnings of $80,000–$85,000 per year. The stated start date is January 11, 2027. The role is in the Commercial department and reports to the Director of Outbound Sales. Candidates must be fluent in English, have at least one year of sales experience, and be authorized to work as a U.S. passport holder or U.S. permanent resident.

Requirements

Fluent spoken and written English.
High school diploma or equivalent.
At least one year of sales experience.
Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate high integrity.
Experience with Microsoft Outlook, Word, and Excel, along with basic computer proficiency.
Resilience and the ability to work well under pressure.
Flexibility to work occasional extended hours, evening hours, and weekends.
Strong understanding of customers, market dynamics, and requirements.
U.S. passport or U.S. permanent resident status.

Nice To Haves

Additional language proficiency.
Bachelor’s degree in Marketing, Business Administration, or a related field.
Two years of sales experience preferred.
Cruise sales experience.

Responsibilities

Sell MSC Cruise vacation packages to direct customers using sales skills and product knowledge.
Use a consultative sales approach and make recommendations to prospects and existing guests.
Maximize sales opportunities throughout the sales process.
Maintain contact with clients to support high levels of client satisfaction.
Maintain accurate guest and prospect records in Siebel and develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
Meet assigned annual sales quotas and other individual and departmental KPIs.
Assist departmental sales efforts to sell soft sailings and last-minute inventory.
Establish and maintain effective working relationships with support departments.
Adhere to schedules, objectives, and goals.
Perform other duties as assigned by management.