(USA) Outbound Coach

Walmart•Washington, UT

3d•$65,000 - $100,000•Onsite

About The Position

This position is responsible for leading and developing teams, ensuring operational efficiency, and contributing to the financial performance of the store. The role involves coaching associates, managing customer service, overseeing inventory and operational processes, and ensuring the effective functioning of automation equipment. Additionally, the position plays a key role in communicating and implementing company initiatives, including sustainability and associate engagement programs, while upholding company values and promoting a positive work environment.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility.

Nice To Haves

2 years’ general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in managing 24-hour operations is a plus.

Responsibilities

Effectively leads and develops teams through teaching, training, and actively listening to associates.
Tours the store and provides feedback, engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully.
Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales.
Monitors and guarantees the proper functioning of inventory and operational processes.
Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met.
Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.
Supports Picking, Replenishment, and Staging operations providing tool-free maintenance of the equipment, clearing faults and swapping out equipment components, resolving basic software errors, acting as the main point of contact to address site incidents requiring attention, facilitating escalation of incidents that cannot be resolved at the site.
Participates in key communication forums to keep abreast of updates, documenting and communicating back lessons learned and continuous improvement recommendations to Market/Fullfillment Center technology vendor.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Communicates PSP sustainability values and goals (e.g., energy reduction, waste reduction, sustainable products) to Associates throughout the Club area of responsibility, ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Club area of responsibility goal.
Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes.
Uses sustainability information to promote organizational success while improving social, economic, and environmental practices.
Teaches Associates in the area of responsibility how to handle and respond to community partners' questions and concerns regarding PSP sustainability values, efforts, and goals, including steps to take when they don't know the answer to give.
Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals (e.g., reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices).
Ensures Associates understand and participate in the grass roots process year-round.
Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time.
Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues.
Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals.
Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations.
Identifies up-and-coming and high-performing talent, including talent, and provides for accelerated development opportunities.
Demonstrates awareness and value of teams by creating and maintaining an environment of objectivity, open communication, and respect.
Implements and supports strategies and initiatives that build high-performing teams.
Actively supports formal goal requirements.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)