(USA) Outbound Coach

Walmart•Washington, UT

13h•Onsite

About The Position

This position leads and develops teams through teaching, training, and actively listening to associates. The role involves touring the store, providing feedback, and engaging with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. The Outbound Coach introduces and leads company transformation initiatives, establishes clear expectations for business solutions, and communicates business objectives to teams. They model great customer service, manage community outreach programs, and develop corrective action plans for process improvement to ensure a high-quality customer experience. This role also contributes to financial performance by examining profit and loss statements, managing budgets, forecasting, and controlling expenses. They monitor inventory and operational processes, develop action plans to control shrink, and ensure sales and profit goals are met. The position ensures automation equipment functions effectively, monitors product flow, tends to automated equipment, and addresses freight flow and equipment resetting. They interact with computer-based interfaces, notify maintenance teams of equipment failures, and follow Lockout/Tagout procedures. Support is provided for Picking, Replenishment, and Staging operations, including tool-free maintenance, clearing faults, swapping components, resolving basic software errors, and escalating unresolved incidents. The role participates in key communication forums, documents lessons learned, and communicates continuous improvement recommendations. They coordinate and oversee job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, measuring progress, and addressing improvement opportunities. Supervision and development of associates are key, including hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset. Compliance with company policies, mission, values, and ethics is essential, utilizing the Open Door Policy and providing guidance on business processes. Sustainability values and goals (e.g., energy reduction, waste reduction, sustainable products) are communicated to associates, ensuring understanding and impact. Recommendations for improving operations based on sustainability goals are made, and sustainability information is used to promote organizational success. Associates are taught how to handle questions regarding sustainability efforts and guided on behaviors consistent with sustainability values. Associate engagement is fostered through the grass roots process, implementing action plans from the Associate Opinion Survey, and tracking efforts. Programs to support associate health and wellbeing are implemented, and associate engagement behaviors are encouraged and rewarded. High-performing talent is identified for accelerated development. An environment of objectivity, open communication, and respect is created for diverse teams. Strategies and initiatives to build high-performing teams are implemented, and formal diversity goal requirements are supported. The role emphasizes respecting individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates to thrive. Collaboration, strong relationships, and impactful communication are used to motivate and influence. The best talent is attracted and retained, talent is empowered and developed, and contributions are recognized. Integrity, ethics, and compliance are maintained, modeling Walmart values and holding others accountable. The company's goal of becoming a regenerative company is supported through positive impacts for associates, customers, members, and the world. Selfless, humble, honest, fair, and transparent actions are expected. Customer needs are prioritized, and business models like EDLP and EDLC are applied. Decisions are based on data, insights, and analysis, balancing priorities and considering all stakeholders. Curiosity, a desire to learn, calculated risks, courage, resilience, and learning from mistakes are encouraged. Continuous improvement is driven, new technologies and skills are adopted, and support is provided through change.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Nice To Haves

2 years’ general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in managing 24-hour operations is a plus.

Responsibilities

Effectively leads and develops teams through teaching, training, and actively listening to associates.
Tours the store and provides feedback, engaging and collaborating with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully.
Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales.
Monitors and guarantees the proper functioning of inventory and operational processes.
Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met.
Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.
Supports Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults, swapping out equipment components, resolving basic software errors, acting as the main point of contact to address site incidents requiring attention, and facilitating escalation of incidents that cannot be resolved at the site.
Participates in key communication forums to keep abreast of updates, documenting and communicating back lessons learned and continuous improvement recommendations to Market/Fullfillment Center technology vendor.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Communicates PSP sustainability values and goals (e.g., energy reduction, waste reduction, sustainable products) to Associates throughout the Club area of responsibility, ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Club area of responsibility goal.
Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes.
Uses sustainability information to promote organizational success while improving social, economic, and environmental practices.
Teaches Associates in area of responsibility how to handle and respond to community partners' questions and concerns regarding PSP sustainability values, efforts, and goals, including steps to take when they don't know the answer to give.
Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals (e.g., reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices).
Ensures Associates understand and participate in the grass roots process year-round.
Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time.
Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues.
Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals.
Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations.
Identifies up-and-coming and high-performing talent, including diverse talent, and provides for accelerated development opportunities.
Demonstrates awareness and value of diverse teams by creating and maintaining an environment of objectivity, open communication, and respect.
Implements and supports strategies and initiatives that build high-performing teams.
Actively supports formal diversity goal requirements.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.