Outbound Calling Specialist / CSR
Brown Heating, Cooling and Plumbing•Venice, FL
•Onsite
About The Position
Venice Cooling and Plumbing is seeking a highly organized, customer-focused Outbound Calling Specialist / Customer Service Representative to join their office team. This role involves outbound cold calling, customer service, and call-taking duties, suitable for someone who enjoys multitasking in a fast-paced environment. The ideal candidate is detail-oriented, enjoys assisting customers, and thrives in an organized office setting.
Requirements
- Previous outbound and cold call experience is preferred (HVAC, plumbing, or construction industry strongly preferred).
- Customer service or call center experience preferred.
- Excellent communication and phone etiquette.
- Strong organizational and multitasking skills.
- Ability to work efficiently in a fast-paced office environment.
- Experience with Microsoft Office (Outlook, Word, Excel).
- Strong attention to detail and problem-solving abilities.
- Positive attitude and willingness to work as part of a team.
Nice To Haves
- Experience with ServiceTitan or similar service management software is a plus.
Responsibilities
- Call existing membership customers to schedule preventive maintenance appointments.
- Call previous service customers to generate interest in other services.
- Make 50-100 outbound calls per day, primarily focused on scheduling appointments.
- Answer incoming customer calls professionally and courteously.
- Schedule service appointments and installations.
- Assist customers with questions regarding services, permits, inspections, and scheduling.
- Dispatch calls to the appropriate team members when necessary.
- Follow up with customers to confirm appointments and ensure satisfaction.
- Maintain accurate customer information within company software.
- Process paperwork and maintain digital files.
- Assist with office organization and daily administrative tasks.
- Support the service and installation departments as needed.
- Communicate effectively with technicians and management to ensure a smooth customer experience.
Benefits
- Competitive hourly pay based on experience
- Paid holidays and paid time off
- Health insurance options
- Retirement plan opportunities
- Ongoing training and career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
