Outbound Calling Officer

iSpeedToLead

6d•Remote

About The Position

We are looking for an Outbound Calling Officer to proactively contact property owners, buyers, sellers, investors, landlords, and tenants, and turn those conversations into qualified opportunities. This role is not about "making calls." It is about disciplined outbound prospecting, sharp qualification, accurate CRM documentation, and timely follow-up — at high volume, without losing quality. The core performance standard is a minimum of 300 outbound call attempts per working day.

Requirements

High school / intermediate qualification, bachelor's degree, or equivalent education
2-3 years of experience in outbound calling, telesales, telemarketing, customer service, lead generation, or appointment setting
Neutral US accent and confident, professional phone communication with US-based leads
Experience in real estate, property acquisition, brokerage, mortgage, or investor lead generation is highly desirable
Excellent verbal communication, active listening, questioning, and objection-handling skills
Comfort working with CRM systems, dialers, spreadsheets, and productivity tools
Ability to sustain high-volume outbound activity in a target-driven environment while maintaining accuracy and professionalism

Responsibilities

Outbound prospecting & lead generation
Make a minimum of 300 outbound call attempts per working day using the company-approved dialer, CRM, and lead lists
Contact prospective buyers, sellers, property owners, investors, landlords, tenants, and other assigned real estate leads
Use approved scripts and talk tracks while keeping a natural, professional, consultative conversation style
Present the company and its services accurately, identify interest, and establish the appropriate next step
Generate qualified opportunities and transfer or assign them to the relevant Representative
Schedule property discussions and callbacks in line with campaign requirements
Lead qualification
Ask structured discovery questions to determine property ownership, location, property type, transaction objective, motivation, timeline, and decision-making authority
Capture pricing expectations, property condition, financing status, and preferred communication method where relevant
Distinguish qualified, nurture, callback, disqualified, and do-not-contact outcomes per the approved qualification framework
Escalate high-intent or time-sensitive opportunities promptly
CRM, follow-up & data management
Disposition 100% of completed call attempts and record accurate notes for meaningful conversations
Update contact, property, qualification, callback, and appointment information immediately after each interaction
Complete scheduled callbacks and follow-ups within the committed timeframe
Maintain confidentiality and protect customer, property, and company information
Communication & compliance
Communicate clearly and confidently, including when handling rejection, objections, or difficult conversations
Use approved objection-handling techniques without misleading, exaggerated, or unverified representations
Observe company policies, consent requirements, do-not-contact procedures, data privacy controls, and telemarketing rules for the relevant market
Participate in coaching, call calibration, quality reviews, and product training, and apply feedback consistently