Outbound Call Center Sales Representative

MCI Careers • Killeen, TX

16h

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a motivated Outbound Call Center Sales Representative who thrives in a structured, high-energy sales environment. If you enjoy engaging customers, delivering value-driven solutions, and achieving performance goals, this role is for you.
You will be responsible for contacting customers, presenting telecom offerings, and closing sales while maintaining quality and compliance standards. This role requires consistency, confidence, and the ability to balance efficiency with customer experience.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• High School Diploma or equivalent
• 1+ year experience in a call center or sales role
• Strong communication and listening skills
• Ability to work under pressure and meet targets
• Proficiency in basic computer applications
• Ability to multitask while navigating systems
• Reliable attendance and punctuality
• Authorized to work in the U.S.

Nice To Haves

• Experience in outbound call center sales
• Telecom or subscription-based sales experience
• Familiarity with CRM tools
• Spanish language skills

Responsibilities

• Place outbound calls to prospective and existing customers
• Promote telecom services and bundled offerings
• Deliver clear, accurate product and pricing information
• Build rapport quickly and maintain professional communication
• Manage call flow efficiently to maximize productivity
• Meet established KPIs for sales, quality, and call handling
• Record and update customer information accurately in systems
• Follow scripts, compliance guidelines, and quality standards
• Collaborate with team members and leadership to improve performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees