Outage Services Technical Training Operations Manager
About The Position
The Technical Training Operations Manager works in Framatome’s Installed Base Outage Services Organization, within the Resource Development & Training Group. The role oversees and advances technical training programs supporting BWR, PWR, and Stearns Roger Services, ensuring the workforce is qualified, prepared, and continuously developing to meet internal team and external customer needs. The manager leads training staff and local part-time instructors, assesses organizational qualification and competency needs, and coordinates training delivery. The position also advances training content, delivery methods, and mock-ups, supports customer communications and deliverables, and develops training capabilities in alignment with business growth. General management responsibilities include directing technical activities and projects, maintaining compliance with policies and customer standards, setting team performance expectations, developing team members, building customer relationships, assessing best practices, and working on special projects.
Requirements
- Bachelor’s degree in a related field, or equivalent work experience in lieu of a degree.
- Minimum of 10 years of related technical experience, or equivalent work experience in lieu of a degree.
- Advanced knowledge of related technical standards, techniques, and criteria.
- Excellent communication skills and ability to work effectively with staff, management, and customers at all levels.
- Ability to develop and maintain good interpersonal relationships and collaborate within a team environment.
- Advanced problem-identification and problem-resolution skills.
- Demonstrated leadership ability to manage multiple tasks and projects through subordinates.
- Strong analytical ability and problem-identification/problem-resolution skills.
Responsibilities
- Lead and manage full-time training staff and a team of local, part-time instructors.
- Assess qualification and competency needs across the organization.
- Plan, schedule, and coordinate technical training programs.
- Drive continuous improvement of training content, delivery methods, and training mock-ups.
- Ensure timely, high-quality communication and deliverables for internal and external customers.
- Support strategic development of training capabilities aligned with business growth.
- Ensure effective performance on moderately complex to complex technical assignments.
- Plan and direct timely execution of technical activities within assigned cost centers.
- Ensure projects, initiatives, and processes comply with established policies, objectives, and customer standards.
- Develop and/or administer organization engineering standards and procedures for the group.
- Set goals, objectives, and performance standards for assigned team members.
- Ensure team members receive development and training to optimize task results.
- Work interactively with customers and clients to develop strong relationships.
- Research and assess best practices, proposing methods and improvements.
- Work on special projects as directed.
Benefits
- Multiple medical plan options
- Dental and vision coverage
- Life insurance
- Long- and short-term disability
- Optional supplemental plans, including critical illness, accident, hospital indemnity, and dependent life
- 401(k) with employer match
- Up to 3 weeks of vacation
- 8 sick days
- 13 paid holidays annually
- Lifestyle spending account
- Employer-paid mental health support
- Education reimbursement
- Professional development opportunities
- Adoption assistance
- Parental leave
- Employee assistance programs
- Annual incentives and performance bonuses may be included
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What This Job Offers
Job Type
Full-time
Career Level
Manager
