Case Manager (OTP Care Navigator)

Evergreen Treatment Services & REACH•Seattle, WA

5d•Onsite

About The Position

Evergreen Treatment Services (ETS) is seeking an OTP Care Navigator to provide outreach, engagement, case management, and care coordination to adults facing behavioral health challenges, homelessness, and substance use disorders. This role operates primarily from an external agency site (ORCA Center/DESC) alongside ETS’s Outreach team, focusing on building trusting relationships to identify needs and goals, and offering ongoing support to enhance stability and quality of life. The position is fast-paced, requires multitasking, and demands exceptional interpersonal skills, with regular interaction with the executive team, employees, and external stakeholders. The OTP Care Navigator will be a key part of a multidisciplinary team, providing care coordination to a population often subjected to stigma. Team members are encouraged to foster a welcoming, non-judgmental environment that promotes harm reduction, improves engagement, and meets patients where they are. Services are delivered through a harm reduction lens and motivational interviewing techniques, with sensitivity to chronic, debilitating, or terminal health conditions. A primary responsibility is supporting participants transitioning from ORCA Center care by connecting them with suitable Opioid Treatment Programs (OTP) based on their individual needs, preferences, and recovery goals. This includes assisting with the New Patient Orientation group, monitoring and contacting new participants regarding missed medication dispensing appointments within their first 90 days to encourage engagement, and documenting these encounters in the participant's electronic treatment file while consulting with the treatment team. Collaborative duties include communicating with the Medical Provider regarding outside agency communications, registering prospective participants, coordinating and completing intake assessments, chaperoning telehealth equipment during intake with a remote Medical Provider, and coordinating with partner OTPs in Washington state, including transporting participants.

Requirements

Four years of college-level coursework in a relevant academic area and one year of appropriate experience or equivalent education/experience.
A Bachelor of Arts/Science in Psychology, Social Work, Sociology, or other relevant academic areas is required.
Must be able to complete a criminal background check.
Experience working with individuals experiencing homelessness, substance use disorders, and/or behavioral health challenges.
Valid Driver’s License
Strong interpersonal skills with the ability to build trust and rapport across diverse populations.
Proficiency in motivational interviewing and harm reduction principles.
Ability to navigate complex systems of care and advocate effectively for participant needs.
Comfortable working in community-based settings and partner agency locations.
Skilled in documentation, time management, and maintaining professional boundaries.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willing to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.

Responsibilities

Build Trusting Relationships: Develop rapport and trust with participants through respectful, consistent outreach and participant-centered engagement practices that honor each participant’s autonomy, dignity, and lived experience.
Conduct Targeted Outreach: Provide direct outreach within partner agency locations, with a focus on engaging underserved and high-barrier populations. Use a harm reduction approach to meet participants where they are, both physically and in their recovery journey.
Coordinate Care Across Systems: Develop and maintain strong working relationships with partner agencies, healthcare providers, and community-based programs to ensure coordinated, holistic care for participants.
Advocate for Participant Needs: Actively advocate for participants within various service systems to reduce barriers, promote access, and ensure continuity of care that aligns with their goals and preferences.
Assists in completing the New Patient Orientation group
Monitor new participant missed medication dispensing appointments (missed doses) within their first 90 days of treatment and contact participant when they are missing services dispensing for the purpose of encouraging treatment engagement.
Document these encounters in the participant's electronic treatment file and consult with the participant's treatment team
Communicate with the Medical Provider regarding communication from outside agencies.
Register prospective participants for treatment services, coordinate and complete intake assessments for participants for services at ETS.
Telehealth equipment chaperone during intake with a remotely located Medical Provider.
Coordinate with partner OTPs in WA state to facilitate care and coordination for participants, to include transporting participants.

Benefits

Medical and Dental benefits, as well as voluntary Vision benefits.
403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
Basic Life/ADD/FSA tax saving accounts for health and dependent care.
Employee Assistance Program (EAP), voluntary long-term disability coverage.
Vacation (2 weeks/year, access at 6 months)
Sick leave (24 days/year, access at 30 days).
Mental health leave (12 days/year, access at 30 days).
Holidays (12 days/year) and one Floating Holiday per year.
Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.
Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
License renewal reimbursement and tuition/training assistance.
Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.
Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).
Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.
Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.