Care Navigator

PeopleOne Health • Kissimmee, FL

2d • $16 - $24 • Remote

About The Position

PeopleOne Health is a rapidly growing provider of value-based primary care, known for its exceptional member satisfaction scores. We focus on preventive care, behavior change, and keeping people healthier to reduce costs and improve health outcomes. Our culture is built on the motto: care for yourself; care for each other; care for our members.

The Care Navigator is a remote, medically trained professional who offers crucial clinical and administrative support to ensure smooth care coordination and a superior member experience. Drawing on a Medical Assistant background, this role supports providers, care teams, and patients by managing communication, clinical documentation, and workflow tasks within the electronic health record (EHR) and associated platforms. The Care Navigator is instrumental in improving patient access, addressing care gaps, and contributing to organizational success through diligent follow-up, precise chart preparation, and efficient resolution of patient needs.

Requirements

• High school diploma or equivalent required.
• Completion of a Medical Assistant program from an accredited institution is preferred.
• Certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent) preferred.
• Minimum of 2 - 5 years of experience as a Medical Assistant in a primary care, specialty care, or urgent care setting.
• Experience with telehealth or remote patient care support preferred.
• Prior experience with eClinicalWorks (eCW) or comparable EHR strongly preferred.
• Strong understanding of clinical workflows, patient care coordination, and medical documentation.
• Proficiency in electronic health record (EHR) systems (eClinicalWorks experience strongly preferred).
• Ability to manage multiple priorities with accuracy and efficiency in a remote environment.
• Excellent verbal and written communication skills, with a patient-centered and empathetic approach.
• Strong organizational, time management, and problem-solving abilities.
• Ability to work independently while collaborating with a dispersed clinical team.
• Ability to remain in a stationary position while working remotely for extended periods.
• Frequent use of a computer, keyboard, telephone, and headset.
• Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging.
• Minimal physical exertion required; occasional lifting of files or office equipment up to 10 pounds.
• Specific vision abilities required by this job include close vision and adjusting focus.
• The employee is regularly required to sit and use a computer.
• Frequently required to talk, hear, and reach with hands and arms.

Nice To Haves

• Completion of a Medical Assistant program from an accredited institution.
• Certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent).
• Experience with telehealth or remote patient care support.
• Prior experience with eClinicalWorks (eCW) or comparable EHR.

Responsibilities

• Answer incoming clinical phone calls and resolve patient needs or escalate appropriately.
• Manage telephone encounters, follow-up calls, and member success communications.
• Support decommissioning activities with continuity of care coordination (e.g., center closure, provider disposition).
• Perform chart preparation for upcoming visits, ensuring accuracy of history, medications, and pending orders.
• Manage Phreesia tasks, including intake forms, consents, messaging, and patient-submitted schedule requests.
• Conduct virtual visit clinical intake.
• Monitor and manage jellybeans in eCW, particularly test results and orders requiring follow-up.
• Assist with fax inbox routing.
• Schedule and coordinate referral appointments, ensuring follow-up on referral notes and documentation completion.
• Collaborate with providers and care team members to close loops on labs, imaging, and specialist referrals.
• Assist in clinical call management, ensuring patient needs are addressed promptly.
• Support provider efficiency by proactively managing orders, documentation, and task follow-up.
• Participate in staff meetings, huddles, and training sessions as required.
• Contribute to continuous improvement initiatives in workflows, processes, and patient experience.
• Perform other related duties as assigned to support patient care and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED