OTC Collections Analyst

Avispa Technology•Louisville, KY

2d•Hybrid

About The Position

A leading digital streaming network seeks an OTC Collections Analyst to manage a high-volume Accounts Receivable portfolio supporting Local TV advertising customers. This role is responsible for collections, discrepancy resolution, reporting, cash forecasting, and customer account management while partnering with internal teams to improve cash flow, reduce aging, and maintain strong customer relationships in a fast-paced enterprise environment.

Requirements

0-3+ years of experience in Accounts Receivable, Credit, Collections, Billing, or a related financial role.
Bachelor's degree in Business, Accounting, Finance, or a related field.
Strong Microsoft Excel and Word skills, including formulas, VLOOKUPs, pivot tables, charts, and reporting.
Experience working with enterprise-level organizations and large data volumes.

Nice To Haves

Experience with ERP or financial systems (SAP, Oracle, or similar) is preferred.
Collections experience is preferred.
General knowledge of accounting principles is preferred.
Experience in the media industry is preferred.
Bilingual Spanish language skills are preferred.

Responsibilities

Manage a high-volume Accounts Receivable portfolio by performing collection outreach, resolving billing discrepancies, maintaining customer relationships, monitoring payment trends, supporting cash application activities, and ensuring timely collections while meeting cash, aging, DSO, and other KPI targets.
Analyze large datasets using Microsoft Excel to prepare cash forecasts, aging reports, discrepancy reports, account reconciliations, management reporting, and month-end close support while identifying trends and escalating financial risks.
Collaborate with Sales, Credit, Cash Application, Controllership, auditors, and cross-functional teams to resolve payment issues, support customer requests, coordinate account reconciliations, process refunds, manage credit holds, and improve collection processes.
Maintain accurate documentation of customer communications, payment activity, account status, and collection efforts while ensuring proper management of Accounts Receivable ledgers and supporting audit requirements.
Support continuous process improvements by adapting to organizational transformation, embracing new technologies and AI solutions, and working collaboratively to achieve team goals and critical deadlines.