OSR Support Associate

Mead Lumber•Ankeny, IA

25d•Onsite

About The Position

The OSR Support Associate supports Outside Sales Representatives by assisting with customer accounts, order processing, purchase orders, and daily sales activities related to hardware, building materials, and lumber products. This position helps ensure excellent customer service, accurate communication, and efficient sales support in a fast-paced team environment.

Requirements

Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Basic computer and data entry skills.
Ability to work independently and as part of a team.
Ability to prioritize tasks and meet deadlines.
Professional attitude with strong problem-solving skills.

Nice To Haves

Knowledge of hardware, lumber, and building materials preferred.
Previous sales support, customer service, or building materials experience preferred.
Valid driver’s license preferred for occasional deliveries to jobsites.

Responsibilities

Support Outside Sales Representatives with daily sales activities and customer account management.
Write tickets for stock and specially ordered products.
Prepare quotes for stock and non-stock products.
Process special orders and purchase orders with vendors and stores.
Monitor and manage assigned open orders and department purchase orders.
Coordinate deliveries and credit pick-ups.
Receive and process store shipments in the computer system.
Deliver products to jobsites as needed.
Forward order confirmations, invoices, and credits to appropriate parties.
Assist in resolving customer product or order issues.
Provide excellent customer service and maintain strong communication with customers, vendors, and team members.