OSPM Training Specialist

State of Utah • Salt Lake City, UT

8d • Hybrid

About The Position

The Department of Health and Human Services (DHHS) implemented a new browser-based Medicaid information system in April 2023 called PRISM (Provider Reimbursement Information for Medicaid). PRISM supports various Medicaid processes. DHHS will be responsible for maintaining and updating PRISM training content. The Training Specialist, along with the Training Manager, will update existing PRISM training content, create new PRISM training material, and develop training for other division projects. This role involves updating eLearning modules, storyboards, quick reference guides, and standard operating procedures (SOPs), developing new training using ADDIE principles, providing weekly work plan updates, testing the PRISM system, coordinating with testers and business analysts on system issues, publishing and maintaining eLearning modules in the SABA learning management system, utilizing Microsoft Office and Google Suite for document creation, using SharePoint as a document repository, and reading design documentation to understand system functionality. Periods of needed overtime work should be planned for.

Requirements

• Ability to understand and follow instructions.
• Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in editing documents for correct grammar.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Ability to facilitate meetings and discussions with a variety of stakeholders.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to plan, organize, and prioritize time and workload to accomplish tasks and meet deadlines.
• Ability to solve problems by identifying key facts, exploring alternatives, and propose quality solutions.
• Ability to work with or contribute to a work group or team to complete assigned tasks.
• Skill in learning new software programs.
• Skill and ability to use automated computer software programs including Microsoft Word, Excel, Access, Visio, Project and SharePoint.

Nice To Haves

• Learning Management Systems, ideally Saba
• eLearning authoring tools, preferably Articulate 360
• SharePoint
• Adobe Creative Suite products including Audition, Photoshop, Illustrator, Premiere, After Effects, and Character Animator.

Responsibilities

• Update eLearning modules, storyboards, quick reference guides, and standard operating procedures (SOPs).
• Develop new training using ADDIE principles to support the Division of Integrated Healthcare (DIH).
• Give weekly updates on work plan tasks using status reports and progress tracking software.
• Test the functionality of the State of Utah's Medicaid Management Information System (PRISM).
• Coordinate with PRISM Testers and PRISM Business Analysts about system functionality issues.
• Publish, Upload and maintain eLearning modules into the SABA learning management system.
• Utilize Microsoft Word, Excel, PowerPoint, and Google Docs, Sheets, Slides, and Forms in document and report creation.
• Use Microsoft SharePoint as a document repository and an end-user library of material.
• Read design documentation to understand system functionality.
• Plan for periods of needed overtime work.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed