OSPM QA/Testing Manager

State of Utah Office of the Governor • Salt Lake City, UT

1d • $32 - $52 • Hybrid

About The Position

The Division of Integrated Healthcare within the Department of Health and Human Services is hiring a Quality Manager for the Office of Systems and Project Management (OSPM). The manager provides training, direction, and system-quality oversight for the QA/testing team and vendor testing activities. The role oversees up to 18 PRISM Testing Specialists/Senior Business Analysts and two Health Program Managers/Assistant Managers, and works closely with the vendor supporting the Provider Reimbursement Information System for Medicaid (PRISM) and with the Division of Technology Services (DTS) to align health IT plans, interoperability, and system architecture.

The manager coordinates quality and testing work across system updates, projects, operational tasks, vendor proposals, and stakeholder issues. The role develops and maintains procedures and strategies for quality and testing, oversees release testing and code releases, assesses quality impacts, and communicates findings and expert advice to leadership. It also establishes employee goals and deadlines, organizes workflow, monitors productivity, and provides coaching and feedback.

This is a full-time supervisory position with a hybrid arrangement that may currently include two in-office days and three remote days. The position is based in Salt Lake City, Utah; employees must reside in Utah or be in the process of relocating there within 30 days of their start date. Employment is contingent on passing a DHHS background check.

Requirements

• At least 5 years of project management experience, preferably involving very large and complex healthcare or Medicaid IT systems.
• Experience defining QA/testing processes and managing system-release testing.
• Complex problem-solving skills, including using logic, identifying key facts, exploring alternatives, and evaluating options.
• Understanding of applications, programming, system architecture, and technical software environments.
• Proficiency with Google Workspace, Microsoft Word, Excel, and SharePoint.
• Ability to lead, motivate, direct, and delegate to diverse teams while maintaining diversity awareness.
• Ability to measure task performance and monitor productivity using appropriate tools, systems, and techniques.
• Excellent written communication, advanced reading comprehension, and knowledge of English grammar and composition for complex technical documents.
• Excellent verbal, interpersonal, and customer-service skills, including active listening and clear communication with diverse stakeholders.
• Ability to facilitate meetings and productive discussions with internal and external stakeholders.
• Ability to plan, organize, prioritize, delegate, and manage workloads to meet deadlines.
• Inductive and deductive reasoning skills.
• Ability to recognize problems or risks in system operations, vendor performance, and project timelines.
• Risk management skills.
• Ability to manage change, remain flexible and professional, and follow agency objectives, structure, and mission.
• Must successfully pass a DHHS criminal history/background check.
• Must reside in Utah or be in the process of relocating to Utah within 30 days of the start date.

Nice To Haves

• Project Management Professional (PMP) certification.
• Experience with Utah Medicaid and working knowledge of Medicaid IT systems.

Responsibilities

• Oversee and manage the QA/testing team, supporting staff responsibilities, system updates, projects, tasks, and assignments.
• Monitor timely and accurate responses to SharePoint Operations Tracker (SPOT) tasks.
• Track PRISM tickets from request through implementation, including developing use cases and business cases and conducting workflow analyses.
• Plan and prepare testing for each PRISM system release, including test plans, test cases, and gate reviews.
• Coordinate and communicate with the vendor and DTS on system updates, proposals, and health IT architecture standards, clarifying next steps.
• Follow up on system interface errors and coordinate their resolution.
• Coordinate stakeholder participation in PRISM issue resolution and ongoing operations.
• Assess urgency, determine when to escalate, and follow up with partners to support resolution.
• Create and maintain standard operating procedures and strategies for quality and testing to support visibility, consistency, security, and quality.
• Compile, analyze, and present information, data findings, and expert advice to leadership.
• Mentor, monitor, and track employees’ responsibilities and work accuracy.
• Represent DHHS and PRISM professionally in meetings and communications with agency teams, other divisions, vendors, and external representatives.
• Set individual performance goals and deadlines aligned with division plans; organize workflow, clarify delegated duties, monitor productivity, and provide feedback and coaching.
• Meet regularly with direct reports, support their work, monitor project progress, and provide training.
• Develop, monitor, and complete quarterly and yearly performance evaluations.
• Provide weekly QA/testing team status reports and ensure direct reports complete their weekly reports.
• Consult with the office director or assistant office director on decisions and gather input as needed.
• Understand vendor and business-partner roles and provide quality oversight.
• Manage tasks by assessing deadlines, staff capacity, and resource needs, and follow up with staff on deadlines and workload.
• Identify process innovations, evaluate lessons learned, and recommend quality and efficiency improvements.
• Analyze and summarize system data, report findings, interpret results, and create decision-support tools.
• Anticipate the impact of new or modified software on PRISM standards and operational systems.
• Monitor electronic operations, processes, and practices for quality and effectiveness and recommend continuous improvements.
• Use Microsoft Word, Excel, Google Workspace, and SharePoint to create documents, reports, and manage project information and processes.
• Plan for periods requiring overtime work.
• Assist the office director or assistant office director with coverage and recording decisions and their rationale when they are absent from discussions.
• Monitor appropriate use of leave time.
• Assess quality impacts on PRISM from policy and operational changes, issue sheets, SPOT requests, and vendor proposals.

Benefits

• Full benefits package eligibility.
• Job stability within a well-established organization.
• Career growth and leadership-development opportunities.
• Meaningful work supporting community services and organizational goals.
• Supportive work environment emphasizing cooperation, strong work ethics, and mutual support.
• Work/life balance is described as an important part of the organization’s culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed