OSP Installation & Maintenance Manager – FTTH

Douglas Fast Net • Eugene, OR

118d • $80,000 - $100,000 • Onsite

About The Position

Douglas Fast Net is hiring an OSP Installation & Maintenance Manager for its North District in Lane County. The manager leads the field team responsible for activating new fiber customers and maintaining the network, with ownership of scheduling, first-time-right quality, and service restoration. The role works alongside other OSP Managers to provide reliable customer service.

Based at the Creswell location, the manager divides time between the office and field, approximately 40/60. The position requires living within a 30-minute drive of the Creswell shop and participating in an on-call rotation, currently one week per month, with occasional after-hours or weekend call-outs for outages and escalations. The role includes frequent sitting, standing, walking, and driving, as well as climbing ladders, entering homes and businesses, occasional work in crawlspaces or attics, and lifting up to 50 pounds. Field work may take place near roadways and in heat, cold, rain, wind, dust, wildfire smoke, and noise. Reasonable accommodations are available.

The annual pay range is $80,000–$100,000 depending on experience, plus a bonus tied to safety, installation quality, and repair times. DFN offers a 200% 401(k) match up to 4.5% of pay; employer-paid employee medical, dental, and vision plans with affordable dependent coverage options; a company truck and gas card; free 1 Gig fiber internet for employees living in the service territory; PTO; and 10 paid holidays, including two days off for the employee's birthday. DFN is a drug-free workplace. Candidates must pass a pre-employment drug screen, and employees are subject to random and for-cause screening as applicable.

Requirements

• At least 5 years of experience in telecom or broadband field operations, including fiber, cable, or telco installation and repair.
• At least 2 years leading technicians as a lead, supervisor, or manager.
• Hands-on knowledge of FTTH installations, drops, ONTs, and troubleshooting with fiber test equipment such as OTDRs and power meters.
• Working knowledge of OSHA and NESC requirements and utility locate rules.
• Experience scheduling field work and managing to service metrics.
• Valid driver's license and clean driving record.
• Ability to live within a 30-minute drive of the Creswell shop.
• Ability to meet the described physical demands, with reasonable accommodations available.

Nice To Haves

• Fiber splicing experience.
• Experience with NISC or similar work-order and dispatch systems, plus Microsoft 365.
• A degree in a related field; equivalent experience is also accepted.
• FOA, BICSI, or other fiber certifications, or OSHA 30.

Responsibilities

• Supervise installation and repair technicians and support splicers on maintenance work.
• Hire, train, and coach team members; set expectations; and manage performance and employee-relations issues with HR support.
• Train technicians in DFN's customer-service philosophy and ensure installs and repairs provide a positive customer experience.
• Ride along with technicians, inspect field work, and promote first-time-right quality.
• Work with the scheduler to build daily and weekly schedules balancing installations, trouble tickets, and maintenance.
• Monitor installation backlog, on-time appointments, repeat visits, repair times, and outage restoration; identify trends and recommend staffing, training, or process changes.
• Coordinate with Customer Service, Provisioning, and Network Operations to provide a smooth customer experience from order through activation.
• Lead response to fiber cuts and outages, coordinating technicians, splicers, and contractors to restore service in the North territory.
• Participate in an on-call rotation for after-hours and weekend occurrences.
• Plan preventive maintenance and maintain drops, terminals, and pedestals.
• Manage team tools, test equipment, vehicles, and inventory.
• Ensure work complies with OSHA, NESC, Oregon utility locate rules, and DFN safety and quality standards.
• Help maintain accurate work orders, as-builts, and records.
• Professionally address escalated customer concerns and follow through until resolved.

Benefits

• 200% 401(k) match on employee contributions, up to 4.5% of pay.
• 100% employer-paid medical, dental, and vision plans for employees, with affordable dependent coverage options.
• Company truck and gas card.
• Free 1 Gig high-speed fiber internet for employees living within the service territory.
• PTO package.
• 10 paid holidays, including two days off for the employee's birthday.
• Bonus tied to safety, installation quality, and repair times.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed