OS Partner Services Specialist

Hewlett Packard Enterprise • All, AZ

2d • Remote

About The Position

Hewlett Packard Enterprise is seeking an OS Partner Services Specialist to support its office in Arizona. The position is designated Remote/Teleworker, with work primarily performed from home. The specialist manages support services and contractual renewals for assigned customer and partner accounts, focusing on growing renewals, service attachment, and new business among small-to-mid-sized accounts, as well as handling accounts of varied sizes and complexity.

The role owns renewal cycles from account planning and customer engagement through proposal development, negotiation, and deal closure. It requires building customer and partner relationships, advising on support environments, identifying upsell and new-business opportunities, maintaining accurate forecasts and pipelines, and working with account sales teams, service delivery, and external partners. The specialist works mostly independently, with minimal coaching or support, and is accountable for assigned order targets.

Requirements

• 4–7 years of relevant work experience or equivalent.
• Excellent relationship-management and customer-understanding expertise.
• Proactive escalation-management skills.
• Strong account and opportunity planning and development skills across a variety of accounts.
• Demonstrated expertise in support services and renewal management, including portfolio, processes, data analysis, and tools.
• Good knowledge of HPE offerings, strategic initiatives, technical trends, and partner and competitor products and strategies within the assigned solution set.
• Solid presentation and proposal skills for renewals, with contributions to new-business development.
• Good business, sales, and financial acumen.
• Analytical and detail-oriented approach.
• Excellent written, verbal communication, and presentation skills, including meeting preparation and leadership in virtual and face-to-face settings.
• Ability to work mostly independently with minimal coaching or support.

Nice To Haves

• University or bachelor’s degree, or equivalent experience.
• Master’s degree desired.
• Demonstrated success in achieving progressively higher quota.

Responsibilities

• Develop close relationships with customers and partners, understand their needs, provide support-services advice, monitor satisfaction, demonstrate HPE’s value, and encourage interest in other offerings.
• Manage support services, renewals, conversions, and upsells for assigned installed-base accounts, meeting assigned order targets.
• Grow contractual renewals, service attachment, and new business, particularly for small-to-mid-sized accounts.
• Use account and renewal planning, analytics, and a lifecycle approach to create proposals that meet customer and channel-partner needs and grow annuity business.
• Own end-to-end renewal cycles, from account planning and customer engagement through negotiation and successful deal closure.
• Qualify and pursue services upsell opportunities and identify new leads within assigned accounts.
• Pass sales leads to the extended team for more complex support and product offerings.
• Maintain knowledge of competitors to position HPE products and services strategically.
• Accurately forecast renewal orders and maintain the pipeline and opportunities using standard procedures and available tools and resources.
• Engage customers and partners through planned telephone calls, face-to-face visits, and business reviews.
• Collaborate proactively with the extended account sales team, services delivery, and external partners.
• Own support-services contractual relationships for assigned accounts, developing customer relationships, managing account changes, and determining renewal proposals and negotiations.
• Establish relationships across customer and partner organizational levels and interface with senior stakeholders with support from the account sales team or manager.
• Drive the sales cycle, grow accounts, and advise customers on their contractual support environments.
• Support Territory Manager campaigns to build the pipeline and prospect, qualify, negotiate, and close opportunities using specialized technical knowledge and skills.
• Prioritize and organize work to manage competing priorities and workload.

Benefits

• Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
• Programs supporting personal and professional development and career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level