OS&D Supervisor

A. Duie Pyle•West Chester, PA

7d•Onsite

About The Position

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Requirements

Ability to interface and communicate with all Pyle personnel and Customers
Strong written and verbal communication skills
Professional phone etiquette with the ability to relay sensitive information to Customers regarding the condition and location of their freight
Scheduling flexibility to meet the needs of the business and handle the workload
Strong computer skills
Attention to detail, follow through and organization

Nice To Haves

Leadership experience preferred
Dock operations experience preferred
Traveled required

Responsibilities

Managing the OS&D clerks and overseeing the processes of the department
Assisting in research and follow-up when business levels require it
Clearly communicate processes and expectations for performance
Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary
Monitoring daily and weekly employee productivity
Handling escalated issues when necessary
Working with terminal leadership to coordinate efforts to resolve OS&D related matters
Conducting daily/weekly conference calls as necessary to facilitate communicate amongst the team and the company and support the efforts to resolve issues timely
Providing feedback to leadership on OS&D related trends and issues
Providing a weekly report to leadership on department workload and performance
Compiling exception reporting data and maintain records for monitoring progress
Responding to root cause investigations and reports as necessary
Working directly with the Claims Department regarding freight ready for salvage