OS&D Coordinator

Transx Ltd • New Westminster, BC

10d • Onsite

About The Position

TRANSX LTD is seeking an OS&D (Over, Short, and Damage) Coordinator to join their Operations Department. This role supports terminal operations by investigating and resolving discrepancies in freight, including overages, shortages, and damages, throughout the transportation network. The coordinator will be responsible for arranging freight inspections, maintaining accurate records, researching operational issues, and communicating with various stakeholders to ensure service continuity and freight accuracy. Building strong relationships with internal operational teams, dock personnel, safety teams, and external customers is crucial for success in this role. The position is expected to align with TransX Core Values: Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

Requirements

• High School Diploma required.
• One (1) to three (3) years of experience in logistics, terminal operations, customer service, or a related field.
• Proficient with Microsoft Office applications and operational systems.
• Knowledge of freight handling, transportation operations, and workplace safety requirements.
• Strong communication (verbal and written), organizational, and prioritization skills.
• Detail-oriented with strong analytical ability to evaluate information and identify practical solutions.

Nice To Haves

• Transportation industry experience is an asset.
• Hazardous materials handling training is an asset.

Responsibilities

• Investigate overage, shortage, and damaged freight issues.
• Review shipment records and operational documentation to identify root causes.
• Validate freight claims through inspections and coordinate recovery efforts.
• Communicate findings to stakeholders.
• Prepare OS&D documentation, freight reports, and claim records.
• Maintain accurate records related to freight discrepancies and claims activity.
• Coordinate repackaging for damaged shipments.
• Ensure documentation is completed within required timelines.
• Monitor freight movement activities to support workflow continuity.
• Coordinate with dock operations personnel to resolve discrepancies.
• Track deliveries/transfers and support timely processing of OS&D freight.
• Respond to customer inquiries related to freight discrepancies and claims activity.
• Provide shipment updates and freight status information.
• Coordinate communication between customers and terminal operations.
• Coordinate activities across Operations, Customer Service, Safety, and Dock teams.
• Communicate freight status updates and support continuity between terminal operations and customer-facing teams.
• Follow freight handling guidelines.
• Follow company safety procedures and hazardous materials requirements.
• Maintain a clean, organized OS&D work area.
• Support compliance with operational and workplace safety procedures.
• Prepare daily and weekly activity reports.

Benefits

• Competitive compensation
• Comprehensive group health benefits
• RRSP company match programs
• Referral bonus program
• Training and tuition reimbursement
• Employee and family assistance program
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED