LTL Trucking OS&D Clerk I

Oak Harbor Freight Lines•Auburn, WA

3d•$23 - $29•Onsite

About The Position

The OS&D Clerk Level I position involves managing and resolving discrepancies in the freight shipments, while following all established OHFL policies and procedures. Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 116 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team OS&D clerks. Are you ready to be a part of our journey?

Requirements

2+ years’ experience in position with significant customer contact and customer service.
At least 1 year in administrative role in an office environment.
Strong attention to detail and ability to track several different packages and inquiries simultaneously.
Excellent communication skills, both written and oral. Ability to work across several different Oak Harbor departments to resolve issues.
Strong PC proficiency and experience using MS Office products.

Nice To Haves

LTL experience and knowledge of terminology and processes in shipping strongly preferred.
AS400 experience preferred but not required.
H.S. diploma or GED/equivalent preferred.

Responsibilities

Review all previous day deliveries for short, overages, damages, and refusals.
Investigate packages without identification to ensure they are directed to the appropriate customer.
Conduct a damaged good assessment, contact shipper, schedule external inspection, and obtain disposition from shipper based on outcome of investigation.
Answer phone calls and provide customer service by assisting with inquiries.
May work with Drivers to resolve freight claims.
After thorough investigation, report all unidentified freight to the claims team.
Assist the claims team with salvage freight.
Other office duties as assigned.