Orthotic Fitter & Athletic Trainer

Orthopaedic Associates of Muskegon • Muskegon, MI

3d • Onsite

About The Position

OAM + i’move is seeking a Medical Equipment Fitting Specialist to join our DME team. This role is responsible for all aspects of durable medical equipment (DME) and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. Ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner.

Requirements

• Proficiency in the comprehension and application of contemporary bracing and Durable Medical Equipment (DME) products
• Graduate of accredited Athletic Training program with current Athletic Trainer licensure/certification (ATC) or Certified Orthotic Fitter (BOC COFs)
• Ability to stand and walk for extended periods (up to 6-8 hours per shift).

Responsibilities

• Attend and participate in meetings with Supervisor on oversight of DME program.
• Attending DME product and fitting training as scheduled.
• Present Medicare updates and new product Development as it pertains to DME Coordinator Assistant.
• Obtains authorization, as required by insurance company, for all products.
• Uploads authorization into patient EMR to ensure appropriate record maintenance.
• Follows up on all “pending” authorizations, and provides any additional information as requested, in a timely manner.
• Maintains accurate, legal, and ethical documentation at all times.
• Provides patients with basic information and instruction regarding DME products.
• Assist the DME coordinator with inventory, brace fitting, EMR orders, charge entry, Medicare compliance.
• Act as a resource for product to staff and physicians.
• Customer relations and retail sales.
• Check patients in and out as needed.
• Becomes knowledgeable in all areas of DME billing and payment. This includes insurance updates, eligibility, cash and carry, and advanced beneficiary notice. Includes tracking new product procedures.
• Performs other duties as assigned including a variety of clerical functions.

Benefits

• Competitive pay
• Great PTO
• Complete benefits package with several coverages at no cost to the employee
• Schedule with weekends usually on a voluntary basis
• Many paid holidays off
• 401k plan with 3% safe harbor and discretionary profit-sharing contribution
• 4 Priority Health medical plans with HSA and FSA options
• Delta Dental
• VSP Vision
• Pet insurance
• Identity Theft insurance
• Short-Term and Long-Term Disability and Life Insurance at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level