Ortho Rehab Specialist

Rom Technologies•Brookfield, CT

2d•Remote

About The Position

The Orthopedic Rehab Specialist delivers clinical oversight and patient support within ROMTech’s clinician-guided at-home rehabilitation model. The role helps patients safely and effectively use prescribed rehabilitation devices through real-time monitoring, patient education, clinical intervention, and treatment support. It promotes therapy adherence, patient outcomes, regulatory compliance, and the effectiveness of Therapy Operations in a continuous-care environment. The position is in the Clinical Services department and reports to the Sr. Lead Orthopedic Rehab Specialist. The work environment is a home office/virtual clinical environment.

Requirements

At least one year of direct patient care experience.
Doctor of Physical Therapy (DPT) or Physical Therapist degree from an accredited program, required for professional licensure and lawful performance of position duties.
Active Physical Therapist (PT) license in good standing.
Successful completion of the National Physical Therapy Examination (NPTE) or equivalent licensing requirements.
Ability to obtain and maintain additional state licensure as required to support patient care delivery.
Strong clinical judgment and patient care capabilities.
Excellent verbal and written communication skills.
Ability to establish trust and build rapport with patients through virtual interactions.
Strong organizational, time-management, and documentation skills.
Ability to multitask effectively in a fast-paced, team-oriented environment.
Proficiency with EHR systems, healthcare technology platforms, and Microsoft 365 applications.
Knowledge of HIPAA requirements and patient confidentiality standards.
Strong analytical, problem-solving, and decision-making abilities.
Ability to effectively supervise and oversee support staff activities.
Ability to sit at a computer terminal for extended periods.
Ability to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Close vision capabilities required for computer work.
Regular, predictable attendance and clear, professional communication are required.

Nice To Haves

One year or more of telehealth or virtual care experience.
Experience working with Medicare populations.
Previous supervisory, lead, or clinical mentoring experience.
Familiarity with telemetry monitoring tools and related software.
Knowledge of durable medical equipment (DME).
Understanding of insurance, reimbursement, and Medicare processes.
Experience utilizing CRM systems.
Solution-oriented mindset with a strong patient engagement focus.
Advanced continuing education in orthopedics, rehabilitation, telehealth, patient engagement, or related clinical specialties.
Multi-state Physical Therapist licensure.
Orthopedic, rehabilitation, or specialty clinical certifications.

Responsibilities

Monitor patients in real time through audio and visual technology while using PortableConnect and related rehabilitation devices.
Ensure patient safety, treatment compliance, and adherence to prescribed rehabilitation plans.
Respond to patient inquiries, concerns, and clinical needs using sound clinical judgment and professional communication.
Educate patients about device operation, treatment expectations, rehabilitation goals, and therapy adherence.
Supervise Patient Monitoring Assistants and provide clinical oversight, including reviewing and approving work as required.
Maintain accurate, timely, and compliant patient documentation in designated EHR and clinical systems.
Identify, anticipate, escalate, and mitigate workflow disruptions that may affect patient monitoring operations.
Collaborate with Clinical Services, Therapy Operations, and cross-functional teams to support patient outcomes and operational performance.
Track and support key performance indicators related to patient engagement, adherence, outcomes, quality, and service delivery.
Participate in recurring operational, clinical, and interdepartmental meetings.
Maintain required licensure and obtain additional state licensure as necessary to support patient care operations.
Adhere to HIPAA requirements, clinical standards, company policies, and applicable regulatory requirements.
Support onboarding, mentoring, and training of new clinical team members as needed.
Contribute to workflow enhancements, process improvement initiatives, and best-practice development.
Assist with reporting, audits, compliance reviews, and quality assurance activities.
Participate in departmental projects and organizational initiatives.
Perform other related duties as assigned to support operational and business needs.