Orthopedic Rehab Assistant

Rom Technologies•Brookfield, CT

1d•Remote

About The Position

ROMTech is a medical technology company that provides in-home rehabilitative care through its medical device and telemedical platform. The Orthopedic Rehab Assistant is a licensed Physical Therapist Assistant (PTA) who provides remote therapeutic monitoring services to post-orthopedic surgery patients using the PortableConnect (PC). The assistant delivers follow-up care under the plan of care established by the supervising physical therapist and communicates consistently with that therapist about each patient’s progress, in accordance with applicable state practice acts. The role focuses on helping patients have a safe, positive experience and comply with prescribed treatment plans. Through individualized, patient-centered care and education, the assistant supports goals such as reduced pain, increased range of motion and strength, and improved functional activity tolerance. The position is remote and reports to the Orthopedic Rehab Assistant Team Lead.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and patient engagement skills.
Empathetic, patient-centered approach to care delivery.
Knowledge of HIPAA and patient confidentiality requirements.
Strong organizational, documentation, and time-management skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong problem-solving and critical-thinking abilities, including clinical judgment within the PTA scope of practice.
Knowledge of PTA scope of practice, PT/PTA supervision requirements, and applicable state practice acts.
Ability to balance patient engagement, quality outcomes, and productivity expectations.
Proficiency with EHR systems, CRM platforms, healthcare technology, and Microsoft Office applications.
At least one year of experience in physical therapy, rehabilitation services, patient monitoring, or a related healthcare environment.
Associate degree from an accredited Physical Therapist Assistant program.
Active Physical Therapist Assistant (PTA) license in good standing.
Current, valid BLS certification from an approved provider, maintained and renewed as required for the position.
Ability to obtain and maintain additional state licensure where required to support patient care operations.
Working knowledge of PTA licensure requirements, practice standards, and supervision requirements applicable to assigned patient populations.

Nice To Haves

Knowledge of Durable Medical Equipment (DME).
Familiarity with insurance, reimbursement, and authorization processes.
Experience supporting telehealth, virtual care, or patient monitoring programs.
Solution-oriented approach with a focus on patient engagement and outcomes.
Clinical experience supporting post-operative orthopedic rehabilitation and functional recovery.
Experience working in telehealth, virtual rehabilitation, or technology-enabled care environments.
Additional coursework or specialized training in telehealth, rehabilitation technology, patient engagement, or related disciplines.
Multi-state Physical Therapist Assistant licensure.
Residence in a Physical Therapy Licensure Compact member state.

Responsibilities

Support licensed Physical Therapists by monitoring patients using ROMTech technology, providing follow-up remote therapeutic monitoring care under the established plan of care, and encouraging adherence to prescribed treatment plans.
Provide professional, compassionate, patient-centered support through audio and visual communication tools.
Respond to patient questions, concerns, and rehabilitation-related inquiries within the scope of PTA licensure.
Educate patients about ROMTech devices, post-operative rehabilitation principles, recovery expectations, and the importance of treatment compliance and engagement.
Monitor patient treatment sessions and identify workflow, technical, or patient-related concerns for appropriate escalation.
Recognize and escalate clinical red flags, changes in patient condition, adherence concerns, and device-related issues to the supervising Physical Therapist and appropriate teams.
Maintain accurate, timely, and compliant documentation of patient interactions, treatment activities, communications, and progress in EHR and other designated systems.
Route documentation for supervising PT review and co-signature when required by state law, payer requirements, or organizational policy.
Support compliance with HIPAA, payer requirements, healthcare regulations, and organizational policies.
Collaborate with clinical, operational, and cross-functional teams to support patient outcomes and efficient service delivery.
Track and support KPIs related to patient adherence, engagement, satisfaction, program success, and clinical outcome measures, including treatment participation, pain reporting, and patient-reported functional outcomes.
Help identify barriers to patient participation and communicate appropriate concerns to supervising clinicians.
Communicate patient progress, status changes, and potential needs for reassessment or plan-of-care modifications to the supervising Physical Therapist in accordance with applicable state practice acts and organizational policies.
Participate in team meetings, training programs, and continuous improvement initiatives.
Assist with workflow enhancement and process improvement efforts.
Support onboarding and training of new team members as needed.
Perform other related duties as assigned to support operational and business needs.