Orthopedic Rehab Assistant

ROM TECHNOLOGIES INC•Brookfield, CT

3d•$31 - $31•Remote

About The Position

ROMTech is a medical technology company providing in-home rehabilitative care through its patented medical device and telemedical platform. The Orthopedic Rehab Assistant is a licensed Physical Therapist Assistant (PTA) who provides remote therapeutic monitoring (RTM) services to post-orthopedic surgery patients using PortableConnect. The assistant delivers follow-up care under a supervising physical therapist’s plan of care and communicates patient progress to that therapist in accordance with applicable state practice acts. The role supports patients in safely following their prescribed treatment plans and promotes recovery through individualized, patient-centered care and education. The position is remote and classified as W-2, non-exempt. It reports to the Orthopedic Rehab Assistant Team Lead.

Requirements

At least one year of experience in physical therapy, rehabilitation services, patient monitoring, or a related healthcare environment.
Associate degree from an accredited Physical Therapist Assistant program.
Active Physical Therapist Assistant (PTA) license in good standing.
Maintain current, valid BLS certification from an approved provider and renew it as required.
Ability to obtain and maintain additional state licensure where required to support patient care operations.
Working knowledge of PTA licensure requirements, practice standards, and supervision requirements applicable to assigned patient populations.
Strong verbal and written communication skills.
Excellent interpersonal and patient engagement skills, with an empathetic, patient-centered approach.
Knowledge of HIPAA and patient confidentiality requirements.
Strong organizational, documentation, and time-management skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong problem-solving and critical-thinking abilities, including clinical judgment within the PTA scope of practice.
Knowledge of PTA scope of practice, PT/PTA supervision requirements, and applicable state practice acts.
Ability to balance patient engagement, quality outcomes, and productivity expectations.
Proficiency with EHR systems, CRM platforms, healthcare technology, and Microsoft Office applications.
Ability to sit at a computer terminal for extended periods and perform the described office-based physical activities.
Ability to maintain a professional workspace suitable for patient interactions and virtual communications.
Regular and predictable attendance; ability to participate in scheduled patient interactions and team meetings, with occasional rotating weekend or holiday coverage as business needs require.

Nice To Haves

Knowledge of Durable Medical Equipment (DME).
Familiarity with insurance, reimbursement, and authorization processes.
Experience supporting telehealth, virtual care, or patient monitoring programs.
Solution-oriented approach focused on patient engagement and outcomes.
Clinical experience supporting post-operative orthopedic rehabilitation and functional recovery.
Experience in telehealth, virtual rehabilitation, or technology-enabled care environments.
Additional coursework or specialized training in telehealth, rehabilitation technology, patient engagement, or related disciplines.
Multi-state Physical Therapist Assistant licensure.
Residence in a Physical Therapy Licensure Compact member state.

Responsibilities

Support licensed Physical Therapists by monitoring patients using ROMTech technology, providing follow-up RTM care under the established plan of care, and encouraging adherence to treatment plans.
Provide professional, compassionate, patient-centered support using audio and visual communication tools.
Respond to patient questions and rehabilitation-related inquiries within the PTA scope of practice.
Educate patients on ROMTech devices, post-operative rehabilitation principles, and recovery expectations.
Monitor patient treatment sessions and identify workflow, technical, or patient-related concerns for escalation.
Recognize and escalate clinical red flags, changes in patient condition, adherence concerns, and device-related issues to the supervising Physical Therapist and appropriate teams.
Maintain accurate, timely, compliant documentation of patient interactions, treatment activities, communications, and progress in EHR and other designated systems.
Route documentation for supervising PT review and co-signature when required by law, payer requirements, or organizational policy.
Support compliance with HIPAA, payer requirements, healthcare regulations, and organizational policies.
Collaborate with clinical, operational, and cross-functional teams to support patient outcomes and efficient service delivery.
Track and support key performance indicators for adherence, engagement, satisfaction, program success, and clinical outcomes, including treatment participation, pain reporting, and patient-reported functional outcomes.
Help identify barriers to patient participation and communicate concerns to supervising clinicians.
Communicate patient progress, status changes, and potential needs for reassessment or plan-of-care modifications to the supervising Physical Therapist.
Participate in team meetings, training programs, and continuous improvement initiatives.
Assist with workflow enhancement and process improvement efforts.
Support onboarding and training of new team members as needed.
Perform other related duties assigned to support operational and business needs.