Orthopaedic Office Receptionist - Carmi

Wabash General Hospital•Carmi, IL

33d•Hybrid

About The Position

This Orthopaedic Office Receptionist position will be expected to cross train as an office tech. The department depends on the front office receptionist for efficient, smooth operation of patient flow and optimal patient experience. The receptionist will be responsible for all intake information, patient demographics, insurance validation, and follow-up scheduling and entering information into the medical record. The receptionist is the core of the department. Steady, frequent phone calls from patients, families, physicians, and referral specialists need prompt attention, kindness, and confidence. The receptionist will communicate frequently with clinical staff and physicians regarding patient needs. Receptionists may circulate positions from greeter, to check-in, to check-out, and may be required to rotate to satellite offices. The office tech position is responsible for collecting patient vitals and assisting with rooming patients for their visits.

Requirements

High school graduate.
2 years' experience in clinical physician office practice.
Eager to help others and highly organized.
Excellent computer literacy.
Willing to travel in a 5-county radius of Wabash General Hospital-Main Campus.
Works well under pressure.
Maintain and demonstrate an understanding of the team approach to patient care and documentation.

Responsibilities

Cross train as an office tech.
Manage patient intake information, patient demographics, and insurance validation.
Schedule follow-up appointments and enter information into the medical record.
Handle steady, frequent phone calls from patients, families, physicians, and referral specialists with prompt attention, kindness, and confidence.
Communicate frequently with clinical staff and physicians regarding patient needs.
Circulate through positions such as greeter, check-in, and check-out.
Rotate to satellite offices as required.
Collect patient vitals and assist with rooming patients for their visits.
Complete and present the medical record in collaboration with the supervising provider.
Attend scheduled staff meetings.
Be responsive to improvement opportunities in a positive manner.
Communicate in a professional and respectful manner to the supervising provider, ancillary hospital staff, and patients.

Benefits

Medical, dental, and vision coverage options.
Free internal prescription program.
Employer contributions to premiums.
457(b) plan with employer matching.
401(a) plan for employer contributions.
12 to 27 vacation days per year based on years of service.
12 sick days per year accruing to a maximum of 65 days.
6 observed paid holidays.
Flexible work schedules.
Employer-provided life insurance with optional additional coverage available at the employee's expense.
Short-term and long-term disability insurance.
Employee assistance programs (EAP).
Health Savings Accounts.
Flexible Spending Accounts.
Professional development opportunities.
Scholarship and Tuition reimbursement.
Wellness programs.
Volunteer opportunities.
Productivity, retention, and referral bonuses.