Orthodontic Treatment Lead

Benevis•Metairie, LA

1d•Hybrid

About The Position

Taylor Dental and Braces is seeking an Orthodontic Treatment Lead to join their team. This role is responsible for the day-to-day function and management of the assigned team. The Orthodontic Treatment Lead drives case acceptance by assisting patients with questions about treatment plans, monitors patient’s progress to ensure completion of treatment plan, billing, and post-treatment care. The company focuses on providing quality, affordable dental care and creating happy, healthy smiles in the communities they serve. The patient base is 70% or more children.

Requirements

High School Degree or GED equivalent required
Minimum of 1+ years working experience as an Orthodontic Treatment Coordinator in another practice is required
3+ years management experience (preferably in healthcare or dental environment)
Strong written and oral communication skills required
Computer Proficiency – comfortable in the Microsoft Office Suite
Understand and have the ability to effectively communicate techniques utilized in the Orthodontic field
Have a detailed knowledge of dental insurances, service limits, PPO, Self-Pay collections, and financing options
Must be willing to obtain a LA X-ray certification if not already certified.
Must be willing to obtain CPR-BLS certification.

Nice To Haves

Prior ortho experience preferred.
Sales experience required.
High level knowledge of Orthodontics and associated treatment planning preferred
Additional certification may be required dependent on location
Dental Radiation Safety Certification preferred
3+ years of sales or customer experience strongly preferred
Ability to articulate techniques utilized in the Orthodontic field, treatment plan presentations and CDT codes highly preferred
Knowledge of dental insurances, service limits, PPO, Self-Pay collections, and financing options preferred
Proficiency in computer usage and Microsoft Office Suite strongly preferred
Bilingual English-Spanish is a plus

Responsibilities

Responsible for the operational readiness, appearance and presentation of the team / work space
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
Ensures the patients receive a great experience
Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance
Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified)
Solicit referrals from patients post treatment and track satisfaction with work provided
Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Other duties as assigned.