Orthodontic Treatment Coordinator (Full-Time or Part-Time)

Hero Practice Services•Los Angeles, CA

5d•$21 - $28•Onsite

About The Position

We are currently seeking an Orthodontics Treatment Coordinator to establish a parent/patient relationship for proper communication regarding recommended treatment plans. This position will report to the Operations Manager. The role involves facilitating financial discussions with delinquent accounts, achieving patient conversion results, assisting with phone calls and patient check-out, and ensuring the smooth implementation of office processes such as scheduling, patient flow, and insurance verification. The position also requires maintaining the cleanliness and presentability of the practice and participating in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Requirements

Ability to multi-task and complete tasks correctly and on time
Knowledge of various insurance plans, manuals, exclusions, and limitations
Strong interpersonal skills and a friendly demeanor

Nice To Haves

Previous sales experience desired
Previous experience in a dental practice a plus
Preferred knowledge of Dolphin Database, eCW, Google Docs, scanning functions, and Office, Word, and Excel
Bilingual a plus

Responsibilities

Facilitate financial discussions with delinquent accounts
Achieve patient conversion results
Assist with phone calls and patient check-out
Understand, monitor, and ensure the smooth implementation of office processes, including but not limited to, scheduling, patient flow, and insurance verification
Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children