Orthodontic Treatment Coordinator

Dr Lane & Associates•Erwin, NC

2d•Onsite

About The Position

We are currently looking for an experienced Orthodontic Treatment Coordinator to join our warm, welcoming, and supportive team in Dunn! This role involves managing patient interactions, scheduling, financial aspects, and maintaining a positive office environment.

Requirements

A minimum of 1–2+ years of dental front office experience
Strong communication and customer service skills
Great organizational skills and attention to detail
A positive attitude and team player mentality
Proficiency with computers and practice management software
High School Diploma or GED
Ability to lift up 15 - 20 lbs.

Nice To Haves

Experience in Orthodontics is a plus
Dolphin software proficiency is a plus

Responsibilities

Answer and manage a multi-line phone system while providing exceptional customer service to patients and families.
Welcome patients and visitors with a friendly, professional, and positive attitude.
Schedule, coordinate, and confirm appointments for our Orthodontist to ensure efficient daily operations.
Maintain organized and productive provider schedules by minimizing gaps and maximizing appointment availability.
Collect, process, and post patient payments in accordance with company financial policies and procedures.
Present treatment plans and clearly explain insurance benefits, payment options, and estimated out-of-pocket costs.
Accurately enter, update, and maintain patient records in Dolphin software.
Ensure the front office, reception area, and patient lobby remain clean, organized, and welcoming.
Collaborate with team members to create a positive patient experience and supportive work environment.
Perform other duties as assigned.