Orthodontic Regional Manager - Rock Dental Brands
About The Position
Rock Dental Brands, a leader in the DSO industry, has an amazing opportunity for a highly motivated, confident, and experienced managerial leader to join us as an Orthodontic Regional Operations Manager. You will lead a team of Practice Managers through daily operations and ensuring KPIs are being met. The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager’s (ROM) first priority is to ensure the Practice Managers (PM) are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.
Requirements
- 3 - 5 years business management experience.
- Strong Communication Skills with both staff and doctors.
- Attention to Detail.
- Ability to apply analytics results to process improvement and strategic thinking.
- Able to travel 60% - 70% of the time if needed.
Nice To Haves
- College degree preferred or equivalent experience.
Responsibilities
- Consistently and effectively communicate company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
- Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
- Supervise Team Leaders.
- Monitor KPIs.
- Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
- Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
- Manage clinics to operate within a budget set forth in communicated KPIs.
- Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
- Set and manage measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
- Conduct training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.
- Conduct regular inspections.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
