Orthodontic Practice Manager - Westrock Orthodontics

Rock Dental•Arnold, MO

3d•Hybrid

About The Position

Westrock Orthodontics is looking for a Practice Manager to be the foundation of their success. This role involves consistent daily monitoring and weekly reporting, acting as the front-line supervisor and business manager. The Practice Manager has overall responsibility for planning, organizing, directing, and coordinating the work and resources involved in running a service-oriented healthcare practice. The goal is to ensure the company vision is attained, values are upheld, and a dynamic environment is created. This role supports clinics in Festus and Arnold, MO.

Requirements

Management Experience: 2-3 years (Required)
Basic customer service experience
Intermediate Google Suite proficiency, specifically Sheets & Documents

Nice To Haves

Dental office management experience, especially in a multi-specialty office, highly preferred
Knowledge or use of an orthodontic practice management software
CPR-BLS, RDA, or other related dental certifications

Responsibilities

Provide day-to-day leadership to the practice.
Partner with Regional Manager to execute on business objectives and provide insights on execution.
Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities.
Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization.
Assist front office team as needed in presenting post-exam consultations and financing options.
Partner with Recruiting team to identify, select, and hire high performing candidates.
Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.
Create and manage weekly team member schedules and labor costs.