Orthodontic Assistant - Westrock Orthodontics

Rock Dental Brands•Arnold, MO

5d•Hybrid

About The Position

The Practice Manager at Westrock Orthodontics is the foundation of our success. Through consistent daily monitoring, and weekly reporting, the Practice Manager is Rock Dental Brands’ front-line supervisor and business manager. In summary: the Practice Manager has the overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running a service oriented healthcare practice. The goal is to ensure the company vision is attained, the values are upheld and a dynamic environment is created.

Requirements

Strong management and leadership skills
Ability to work well with public
Excellent verbal and written communication skills
Extensive organization skills
Excellent attention to detail
Ability to multitask
Excellent time management skills
Basic customer service experience
Intermediate Google Suite proficiency, specifically Sheets & Documents
Management Experience: 2-3 years (Required)

Nice To Haves

Someone dedicated to going above and beyond to ensure the best customer service and patient experience
Excellent communicator and motivator to confidently lead our teams by building relationships of trust, open communication, and a collaborative office culture
Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
Dental office management experience, especially in a multi-specialty office, highly preferred
Knowledge or use of an orthodontic practice management software
CPR-BLS, RDA, or other related dental certifications

Responsibilities

Provide day-to-day leadership to the practice
Partner with Regional Manager to execute on business objectives and provide insights on execution
Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities
Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization
Assist front office team as needed in presenting post-exam consultations and financing options
Partner with Recruiting team to identify, select, and hire high performing candidates
Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed
Create and manage weekly team member schedules and labor costs