Ortho Care Navigator - MA

Parkview Health•Fort Wayne, IN

1d•Onsite

About The Position

Primary role is to assess patient needs in order to perform appropriate interventions to support the patient in the orthopedic service line continuum of care. Works collaboratively with various members of the health care team to provide guidance and support to patient to reduce obstacles of care, and to facilitate a clear path back to baseline. Is a creative problem-solver who serves as knowledgeable resource and coordinator between client, healthcare team, and available community resources. Assists patients with obtaining community assistance by referral and coordination with appropriate resources and scheduling and preparation for appointments. Helps to direct patients to appropriate support while maintaining necessary records and data. Promotes patient education. Builds and maintains relationships with patients and service line providers for purposes of improving quality of care. Understands the uniqueness of the individual and seeks the appropriate resources.

Requirements

High school graduate or equivalent with GED.
Completed a medical assistant program that meets certification eligibility requirements.
Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or Certified Clinical Medical Assistant (CCMA) through National Healthcareer Association (NHA) or National Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT) or Clinical Medical Assistant Certification (CMAC) through American Medical Certification Association (AMCA).
CPR required.
Medical assistant or physician office experience required.
Solid verbal and written communication skills.
Familiar with computers.
Able to lift 25 pounds.

Nice To Haves

Referral management experience.
Scheduling experience.
Knowledge of clinical and clerical operations.
Knowledge of service excellence.
Knowledge of clinical quality initiatives.
Electronic medical record experience.

Responsibilities

Assess patient needs to perform appropriate interventions.
Support patients in the orthopedic service line continuum of care.
Collaborate with the healthcare team to provide guidance and support.
Reduce obstacles to care and facilitate a clear path back to baseline.
Serve as a knowledgeable resource and coordinator between client, healthcare team, and community resources.
Assist patients with obtaining community assistance through referrals and coordination.
Schedule and prepare patients for appointments.
Direct patients to appropriate support while maintaining records and data.
Promote patient education.
Build and maintain relationships with patients and service line providers.
Seek appropriate resources based on individual patient needs.