ORS CSU Agent

State of Utah Office of the Governor • Taylorsville, UT

4d • Hybrid

About The Position

The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills in a fast-paced professional office environment. This role contributes to the communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!

Requirements

• Exceptional customer service skills
• Strong communication skills in verbal and written form
• Superb telephone etiquette skills
• Excellent typing skills
• Ability to stay focused while working in a fast paced work environment

Responsibilities

• Provides exceptional customer service to clients over the phone
• Educates and explains case actions, policy, and procedures in a clear and concise manner
• Responds to client inquiries while complying with ORS Policy and Procedures
• Conducts research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies
• Enters data into a computer system using computer software programs including web based, spreadsheet, and word processing
• Interprets, clarifies, explains, and applies agency policy and procedures, business practices, federal and state laws and regulations

Benefits

• Excellent benefits
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed