Originating Loan Officer Assistant (L2C)

Guild Mortgage•Columbia, SC

8d•Onsite

About The Position

Guild Mortgage Company is seeking an Originating Loan Officer Assistant (L2C) to perform activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties and provides quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards, and ensuring completeness of submission to processing. The company, founded in 1960, is dedicated to serving homeowners and buyers by providing affordable home financing with the best terms and unparalleled professionalism and service.

Requirements

High School Diploma or equivalent, required
Minimum two year's experience in Mortgage lending or related field or proven record of closing an average of four loans each month.
NMLS required
Ability to manage multiple priorities; strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Strong verbal and written communication skills.
Basic math skills.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected

Responsibilities

Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.
Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.
Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines.
Develop and maintain positive relationships with all referral sources to generate prospects for loans.
Build a referral base with lead sources; self-generate new leads and maintain established referral sources and client lists.
Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process.
Collect supporting documentation from borrower to include: 30-day paystubs, 2 years tax returns, last 2 years W2’s, award letters, disability, trust income, etc., LOE for Gaps in jobs.
At initial contact with borrower provide needs list and complete application, 2 months bank statements.
Obtain executed disclosures within regulations time frame.
Obtain accurate AUS findings and prepare the Initial Fee Worksheet.
Analyze credit report and financial scenario, determining appropriate loan product(s).
Determine (price) a profitable loan and communicate fees to ops team.
Submit a complete loan package to processing.
Lock in rate.
Review CD to ensure fees and cash at closing are consistent with commitment to Customer: Issue Lender Credit if needed. If loan out of balance, work with processor & branch manager to request subsidy.
Partners with production support teams to generate sales using company and online marketing resources.
Coordinate, create, track and distribute marketing materials.
Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.
Stay current with industry regulations, lending trends, and changes in mortgage guidelines.
Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer.
Assist originator in appointment setting with prospective and new applicants.
Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Set and confirm appointments for originator and manage calendar.
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
Send new clients online pre-qualification link on behalf of originator.
Assist the originator with obtaining an accurate and thorough 1003.
Run credit on loans assigned to an originator.
Run AUS findings and prepare the Initial Fee Worksheet.
Pull and prep web applications and other duties; including updating credit reports and AUS findings.
Request status updates from pre-approved clients and referral sources (weekly TBD calls).
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
Quoting rates and making commitments regarding locking to customer.
Maintain referral source relationships through quick response time and excellent custom service.
Prepare and send thank you cards to referral sources and new clients.
Collect supporting documentation from customer, gathering necessary documentation for preapproval.
Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
Discuss product features with customer.
Perform other duties as assigned.