Orientation Coordinator (Caregiving Services)

Hillendale Home Care•Walnut Creek, CA

13h•$23 - $25•Onsite

About The Position

Hillendale Home Care is seeking an Orientation Coordinator to join their team in Walnut Creek. This role is responsible for coordinating and facilitating in-person orientation sessions for newly hired Caregivers, ensuring a smooth onboarding process and introducing them to the company's culture, mission, and values. The coordinator will also manage schedules, prepare materials, gather feedback, conduct follow-ups, and collaborate with department leads to update orientation content.

Requirements

High school diploma or equivalent
2+ years of direct caregiving experience required (home care, private care, home health care, or CNA)
Experience supporting caregiver onboarding and cross training
Demonstrated ability to train and support caregivers with patience and clarity
Experience with memory care clients; private, facility or hospital settings preferred
Proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail), WellSky/ClearCare, etc.

Responsibilities

Coordinate and facilitate in-person orientation sessions for all newly hired Caregivers.
Prepare and manage New Hire Orientation schedules, ensuring all logistics are arranged in advance including room reservations, equipment, supplies, badges, systems access, and printed materials.
Order and prepare orientation materials, employee handbooks, and welcome kits ahead.
Introduce new caregivers to Hillendale Home Care’s culture, mission, values, policies, and operational procedures with a focus on engagement, retention and service excellence.
Collaborate with Recruiting Coordinator to ensure accurate and timely completion of onboarding records, caregiver profiles, compliance documents, and other admin tasks needed post orientation.
Gather and analyze feedback from orientation through surveys to identify areas for improvement.
Conduct post-orientation follow-ups with new hires within their first 7-14 days.
Collaborate with department leads to update orientations content in line with changing policies, regulatory updates, and best practices.